Organizational Change Manager

Position: Organizational Change Management- Training

Location: Columbus, OH

Duration: 12 Months

Training Strategy & Development:

• Collaborate with the Operational Processes, OCM, Training, and CMS Lead and team members to design and develop effective training materials, including web-based modules and classroom presentations, utilizing various development tools.

• Support the training team in identifying training needs and developing strategies to address them.

• Support with the development of job aids as needs are identified by department.

• Assist with the identification of sample accounts for end users in the preparation environment and stage them for training sessions. Support the refreshing of the environment as new classes begin to ensure a seamless training experience.

• Maintain organized documentation of training materials, schedules, and communications.

• Coordinate training sessions ensuring availability of rooms, participants, equipment and resources as needed for initiative activities.

Organizational Change Management

• Support with the development and execution of internal and external communications related to the project, ensuring clear and consistent messaging.

• Work with project leadership and Corporate Communications to send pulse surveys to gather feedback from impacted business units, analyze results, and make recommendations for improvements.

• Create and distribute a project newsletter to keep stakeholders informed of updates and progress.

• Coordinate with the workforce management department to schedule training sessions for approximately 500 end users, minimizing disruption to call center operations.

• Manage business-facing communication channels such as Confluence, SharePoint and Teams sites to ensure up-to-date content and relevant messaging.

• Coordinate stakeholder meetings ensuring availability of rooms, participants, equipment and resources as needed for initiative activities.

Position Requirements

• Required:

5+ years of experience working in professional environment.

2+ years of proven training development experience.

Proven top-notch communication skills, both written and verbal, with the ability to convey complex information clearly and effectively.

Strong proficiency in creating training content using tools such as PowerPoint, e-learning platforms, Adobe Captivate, or other tools.

Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines.

Ability to work collaboratively in a team-oriented environment and build relationships with stakeholders at all levels.

Ability to create professional communications using Word and PowerPoint while adhering to Corporate Identity standards.

Demonstrated ability to discern importance and urgency of topics raised and escalate issues as needed.

Demonstrated ability to work independently and take initiative to move projects forward.

Proficiency with MS Office tools: PowerPoint, Outlook, Word, Excel, Teams.

Preferred:

Experience working in a call center environment is a plus.

Experience maintaining SharePoint Online site.

Knowledge of change management principles and methodologies.

Experience in conducting training needs assessment and evaluating training effectiveness.

Familiarity with contract management systems.