B2B Carrier Partnerships Leader

About CareScout

Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we are deeply committed to a sense of belonging for all, in all phases of life.

We’re creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us!

CareScout is a wholly owned subsidiary of Genworth Financial, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging.

POSITION TITLE

B2B Carrier Partnerships Leader

POSITION LOCATION

Remote New York, NY Richmond, VA

YOUR ROLE

We are seeking a Carrier Partnerships Success Manager to drive and nurture Carrier relationships while ensuring a seamless partner experience. This role blends relationship management, business development, analytics, and client success, making it ideal for professionals experienced in Carrier Partnerships, Relationship Management, Life/LTC or P&C Insurance, or Client Success roles.

The ideal candidate will have a proven track record of managing carrier partnerships, ensuring partners have a smooth implementation process, and driving growth of products & services via cross-sell/up-sell and tactic expansion. Candidate will also have experience managing a small team of professionals, leveraging coaching and accountability with autonomy to support clients and team members.

What you will be doing

Carrier Relationship Management & Client Success

Serve as the primary point of contact for Carrier partners, ensuring a seamless experience from onboarding through ongoing relationship management.

Maintain and grow existing Carrier relationships (including USLI), optimizing engagement and product/service adoption

Build deep relationships with key client members to generate trust and shared goal mindset

Actively identify new opportunities for shared growth or client issue resolution, bringing insights from across carrier footprint or other verticals (Affinity, Government, DTC)

Identify cross-selling opportunities and support marketing efforts in co-creating partner campaigns; build strong understanding of CareScout products and services

Collaborate with product and engineering teams to address technical requirements for implementation and proper internal prioritization based on business case value.

Oversee standard reporting, issue resolution, and process improvements to enhance partner experience.

Develop KPIs and performance tracking metrics to assess and improve partner success.

Present insights and strategic recommendations to internal leadership and partner stakeholders. As appropriate provide corrective action support or exit partnerships that no longer provide value

Business Development

Lead Sales and Business Development teams in cultivating and securing new Carrier partnerships.

Lead partner onboarding and implementation, managing expectations around charge rates (if upfront or % of savings), reporting, marketing, and customer engagement.

Develop and maintain pricing grids for all products, working with finance to factor in economic return, as well as competitive intel and strategic decisions on client growth and retention

Leverage data and competitor/market insights to identify and refine prospect lists based on performance results and strategic plans

Establish and refine go-to-market strategies for launching and scaling Carrier partnerships.

Build wholesaler/stakeholder relationships with critical intermediaries (Reinsurers, TPAs, Industry alliances)

Proactively identify new partnership opportunities and assist in outreach and contract negotiations.

Identify and manage external marketing for CareScout via trade shows, conferences, presentations, podcasts, sponsorships, etc.

What you bring

10+ years of experience in Carrier Partnerships, Business Development, L&A/P&C Insurance, or Relationship Management

Strong analytical mindset, comfortable with data-driven reporting and optimization.

Strong understanding of Insurance industry, key terms and economic models, as well as customer marketing tactics

Experience managing teams and building talent through development, coaching, and autonomy

Excellent presentation, communication, and interpersonal skills to build strong relationships externally and internally

Project management skills with the ability to oversee multiple partnerships simultaneously.

Ability to travel occasionally (estimated 20-30% travel).

Employee Benefits & Well-Being

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

Competitive Compensation & Total Rewards Incentives

Comprehensive Healthcare Coverage

Multiple 401(k) Savings Plan Options

Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)

Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave

Disability, Life, and Long Term Care Insurance

Tuition Reimbursement, Student Loan Repayment and Training & Certification Support

Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)

Caregiver and Mental Health Support Services