Hotel Front Desk Agent

Job Description

Hotel Front Desk Agent - Second shift

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:

$14 - $15 hourlyResponsibilities:

Field customer complaints when necessary

Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Work with the housekeeping staff to ensure rooms are ready for new guests

Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Bookkeeping: keep accurate records of all hotel guest account information Qualifications:

Well-versed in taking telephone calls and handling stressful situations

Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

High school graduate, GED recipient, or equivalent

Exhibits working knowledge of Microsoft Office and reservation management systemsAbout Company

Structure Hospitality, based in Utah, is a hotel management company that values people and culture above all. We focus on driving performance, building strong teams, and delivering outstanding guest experiences. Our hands-on approach ensures that every property we manage excels through strategic guidance, operational expertise, and a commitment to ongoing improvement. At Structure Hospitality, we know that prioritizing people paves the way for long-term success for both our hotels and clients.