Operational Technology Technician

At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.

We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.

And we have huge ambitions.

Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.

So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.

Opportunity to join us as a full-time Operational Technology (OT) Technician with a competitive salary of £33,634 to £39,490 per annum and great benefits.

About the role: In this office-based role, you’ll join a dedicated team responsible for configuring our core SCADA Telemetry System and managing its Remote Telemetry Units across Drinking Water and Wastewater sites throughout the Southwest.

You will manage telemetry configuration requests from multiple departments, set up critical alarms and capture essential regulatory data.

During commissioning you will remotely support OT Engineers, ICA Technicians, Engineering Delivery Partners, and third parties to ensure smooth integration of new points and alarms.

Additionally, you will troubleshoot telemetry and configuration issues, manage SCADA user accounts, assist with OT Incidents, and provide guidance on telemetry data.

This is a key position within our OT Team, delivering crucial support to the wider business.

This role provides a great opportunity to deepen your expertise in OT including telemetry, configuration, automation, and platform support, with the added responsibility of participating in an on-call rota to keep our essential systems running 24/7.

What you'll be doing:

Coordinate and collaborate with operational functions and other partners to ensure a forward schedule of configuration change

Support the OT Assurance Manager by suggesting process improvements

Support the implementation of new technology by regression testing regional telemetry functionality as required

Remotely support onsite engineers, ICA technicians and partner contractors to configure new regional telemetry outstations and signals, adhering to relevant standards.

Edit existing telemetry configuration as required and remove redundant signals and outstations, adhering to relevant standards.

Configure smart alarms through use of logic and sequence charts.

Support the development and use of configuration templates, presets and regional mimics.

Respond to requests for configuration status and trend data, using reporting software and database queries.

Adhere to change and request governance process.

Maintain a forward schedule of configuration change.

Ensure adherence to department information security policies.

Participate in a standby rota (currently 1 week in 7) to ensure the availability of OT services 24 x 7

What we are looking for from you:

5 GCSEs or equivalent (including Maths and English, minimum Grade C)

A Level or BTEC Level 3 or equivalent in a relevant discipline

ITIL foundation certificate in IT Service Management

Ability to complete UK Government Security Clearance (SC) process successfully

Operational/industrial technology experience, in a medium/large organisation

Experience using Microsoft Office, Access and SQL Server

Understanding of relational databases

Familiarity of ITIL or COBIT

What's in it for you:

Generous holiday allowance plus bank holidays

A discretionary Bonus

Competitive Contributory Pension

Share-save Scheme

Various health benefits

Wellbeing support programmes

A range of Group Discounts

Cycle to Work Scheme

Financial support services

And plenty more!

Permanent full-time

Closing date: 5th October 2025 Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values which are essential to our success are: Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way. Be the Future - Embrace change. Drive Progress. Own the challenge.