Customer Service Manager

Schedule: Full-time

What You Will Do at ODM:

Office: Operations

Bureau: Business Operational Support

Classification: Customer Service Manager (PN 20099618)

Job Overview:

As the Eligibility & Special Projects Manager in the Office of Operations, Ohio Department of Medicaid (ODM), your responsibilities will include:

Leading and managing a unit responsible for processing Medicaid eligibility renewals, determinations, and data corrections in the Ohio Benefits system

Managing unit projects for completion and accuracy and report to bureau leadership

Reviewing and evaluating state and federal policies and regulations on Medicaid eligibility and provide training and technical assistance to team

Reviewing and preparing reports to ensure compliance with Medicaid eligibility policies and procedures

Coordinating development and implementation of procedures for special eligibility determination completion

12 mos. trg. or 12 mos. exp. in departmental operations & programs, policies & procedures for assigned agency; 12 mos. trg. or 12 mos. exp. in federal & state laws regarding operation of assigned agency; 1 course or 3 mos. exp. in public relations; 1 course or 3 mos. exp. in applications of mathematical, analytical &/or statistical methods used in formulating & solving problems or in decision making; 1 course or 3 mos. exp. in public speaking, speech or communication; 6 mos. trg. or 6 mos. exp. in supervisory principles/techniques.

-Or equivalent of Minimum Class Qualifications for Employment noted above.

Job Skills: Customer Service