Pier Agent JAXPORT Cruise Terminal

Overview

Join to apply for the Pier Agent @ JAXPORT Cruise Terminal role at SMS International Shore Operations.

Perfect position to earn extra income for retirees, students or locals who would enjoy welcoming cruise guests to the Jacksonville Cruise Terminal. SMS International Shore Operations is looking for talented individuals interested in working in a fun, fast-paced environment.

Benefits provided: part-time position (1-2 days per week) with a pay rate of $15.50 per hour. Strong computer/tablet skills preferred. TWIC cards are required to work but not at time of interview. TWIC reimbursement available.

Basic Purpose

This is a fast-paced, high-energy position requiring an enthusiastic, efficient and professional image. Agents working for SMS International Shore Operations US, Inc., direct and assist cruise guests in all aspects of shore-side operations as assigned. This position may include, but is not limited to meeting and greeting guests, computerized pier check-in along with assisting airport and hotel guests with transfers to and from the port.

Job Duties & Responsibilities

Guide the flow of traffic throughout the terminal, including secure areas, walkways, check-in areas, gangways and elevators/escalators; direct guests accordingly.

Answer general questions in an accurate and pleasant manner and provide pertinent information regarding boarding and sailing; take the initiative to assist guests.

Escort guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation.

Assist guests with locating luggage and completing lost luggage forms when necessary.

Review and verify validity of all travel documents presented by guests for check-in.

Input guest travel information using the registration system and check in each guest upon arrival; ensure required information is accurately processed and/or paperwork is completed.

Provide guests with stateroom keys and pertinent boarding information, according to department manual and training.

Perform other job-related duties as assigned.

Education

High School Diploma or equivalent.

Experience

Minimum of one-year experience in a customer service/logistics environment, preferably in the travel industry.

Knowledge, Skills & Abilities

Demonstrated ability to communicate in English, sufficient to provide information and answer general questions.

Knowledge of, or ability to learn practical computer skills to accurately register guests and navigate screens to perform computer-based functions.

Good organizational and customer service skills.

Ability to work effectively in a multi-tasked, fast-paced environment in front of large groups.

Required to be available on weekends, after hours, and on short notice, as requested by management.

Work Conditions / Physical Demands

Position includes frequent standing, walking, lifting, pushing and pulling for up to 6 hour increments on average.

Ability to safely maneuver wheelchairs; includes pushing and pulling guests on wheelchairs through all terminal areas and up and down ramps.

Ability to physically transfer or assist passengers in/out of wheelchairs, weight approximately 100-300 lbs.

Ability to stoop, kneel, bend, crouch, lift or carry.

Position is exposed to indoor/outdoor work environment at piers and terminal locations under varying weather conditions.

Flexibility to work hours ranging from 5:00am 4:00pm or until ships depart; includes weekdays, weekends and holidays in various ports as assigned.

Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

Employment Details

Seniority level: Entry level

Employment type: Part-time

Job function: Sales and Business Development

Industries: Hospitality

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