Success Manager (Sprinklr)

At SAMY Consult, the consulting arm of SAMY, we're building an exceptional team of Sprinklr specialists who bridge the gap between technical implementation and strategic client partnerships. As our Customer Success Strategist, you'll play a vital role in our newly established Sprinklr practice, ensuring our clients realise maximum value from their investment while identifying opportunities for growth.

Working closely with our Head of Partnership, you'll be instrumental in nurturing client relationships, providing strategic guidance, and serving as the voice of the client throughout our organisation. This is a unique opportunity to leverage your Sprinklr expertise in a role that combines technical knowledge with relationship building and strategic thinking.

The ideal candidate

You're a relationship-focused professional with a passion for client success and a strong foundation in Sprinklr's capabilities. You bring:

Experience with Sprinklr's platform and a deep understanding of its features and benefits and strategic applications.

Natural talent for building authentic client relationships and trust

Ability to translate technical concepts into clear business value propositions

Strategic mindset that identifies growth opportunities aligned with client objectives

Collaborative approach to working across teams and functions

Genuine enthusiasm for helping clients succeed through innovative solutions

Strong communication skills that resonate with both technical and business stakeholders

Key responsibilities

As our Customer Success Strategist, you'll work under the guidance of our Senior Sprinklr Consultant to deliver exceptional client experiences and drive growth.

Client success delivery:

Serve as a day-to-day strategic advisor for our portfolio of clients, ensuring they achieve their business objectives through Sprinklr

Create and execute personalised success plans that align platform capabilities with client goals

Monitor client health metrics and proactively address potential challenges

Facilitate regular check-ins and business reviews to demonstrate value and progress

Document client success stories and use cases to share across the organisation

Growth enablement:

Identify expansion opportunities within existing accounts and collaborate with sales on approach strategies

Provide valuable client insights to inform new business development efforts

Recognise patterns across clients that could lead to new service offerings or approaches

Partner with implementation teams to ensure seamless handoffs and consistent client experiences

Knowledge and expertise development:

Contribute to our growing library of best practices and implementation frameworks

Participate in continuous learning to stay current on Sprinklr capabilities and industry trends

Help train implementation teams on client success methodologies and Sprinklr features

Share client feedback to inform our evolving approaches and methodologies

Team collaboration:

Work closely with the Senior Sprinklr Solution Consultant to evolve our client success strategy

Partner with implementation managers to ensure successful platform deployments

Collaborate with project managers to maintain project momentum and client satisfaction

Support sales teams with client perspectives and technical validation

Impact you'll make:

Strengthen client relationships that lead to high retention and expansion rates

Drive measurable business outcomes through strategic platform utilisation

Contribute to SAMY's reputation as a premier Sprinklr implementation partner

Help shape our evolving customer success methodology during this foundational growth phase

Travel requirements:

Position involves approximately 15% travel, primarily within US

Occasional on-site visits for strategic planning sessions and business reviews