Job Description
An upcoming retirement has created an opening for a multi-facetted, multi-hat-wearing, cross-functional position with a strong emphasis on project management and status tracking. Who we are is a Pembroke, MA based, leading domestic manufacturer of LED signage products for the public transit, higher education, road & highways and general commercial markets nationwide. We built the first scrolling LED signs back in 1976 and have been innovating with our product lines ever since.
Key areas of responsibility are:
Provide operational support to the sales team to help them develop project scope documents and pricing options to present to potential customers and internal stakeholders;
Establish and organize project ”kickoff” meetings as needed;
Provide support to the Engineering and Production teams to ensure a clear understanding of each project before and after receipt of PO’s;
Direct the client relationship process (post-PO receipt) to ensure proper and complete communications during production through to final delivery and installation;
Establish and track expected ship dates for all projects, then monitor progress to ensure expectations are updated as needed;
Ensure that sales channel pipeline reports properly reflect revenue from new PO’s and potential revenue streams from open opportunities.
Assist A/R team with creating and tracking annual data subscription renewal invoices monthly for ticker-related customers;
Gain and maintain product knowledge related to existing and new product lines as well as related applications;
Leads investigations, forms conclusions and makes recommendations for continuous process improvements.
Report and escalate issues to senior management as needed.
Key skills you need to bring with you:
Flexibility to adjust to always changing priorities;
Thick skin to accommodate customers’ changing needs.and reporting occasional updates that may not be well-received by internal and/or external clients;
Lead autonomously using A+ communication skills;
Top-notch organizational skills to accurately track and report revenue estimates and multiple project status changes on a weekly basis.
A full grasp of the sales and order management processes would be very helpful.
Previous technical/electronics experience would be a plus.Company Description
48+ year old company, nationally acknowledged as a market leader in the LED signage manufacturing industry
Full-time