Medical Administrative Assistant
Description:
Job Description
Aster Mental Health provides adult outpatient mental health care and procedures. To support our continued rapid growth, we are seeking an energetic, organized, and driven Medical Administrative Assistant.
Responsibilities:
Assist in all aspects of patient scheduling, including initial intake set-up, maintaining recurring appointment schedules, monitoring appointment availability, and proactively filling open appointments with prospective patients
Act as the communication liaison between patients and providers in a timely manner
Follow processes aligned with processing record requests, intake forms, and routing other patient related messages and forms
Manage multiple simultaneous tasks and prioritize based on urgency
De-escalate and manage patient conflicts to assist in resolving their concerns successfully
Work within our electronic health record (EHR) system to maintain records
General office duties such as copying, filing, faxing, sorting mail, greeting visitors, and maintaining the cleanliness of shared office areas
Maintain patient confidentiality to comply with HIPAA guidelines
Cross-train to support Transcranial Magnetic Stimulation (TMS) and Spravato treatments (training provided)
Required Skills:
Complete comfortability with computer literacy with Google Chrome, MS Word, MS Excel, and typing
Precise accuracy and attention to detail
Demonstrable critical thinking
Recognize and analyze patient matters and escalate accordingly
Comfortability with professionally managing stressful patient situations
Well-defined task and time management skills
Able to work well under pressure and/or frequent interruptions
Outstanding reliability and dependability
Exceptional communication and interpersonal skills, both verbal and written
Qualifications:
Associate’s degree required. Bachelor’s degree preferred
Two or more years’ medical reception experience preferred
Driver’s license and car required for occasional local administrative errands
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Full-time