Reconciliation Officer (Contract)

What is the opportunity?

Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization. They are among a small group of highly rated global banks and are recognized time and time again for our financial strength, market leadership and philanthropic work.

Our client has a processing centre of operational excellence supporting 10 countries across three geographical time zones employing a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of their global operations, improve service quality via their ‘centres of excellence’ and to implement/leverage standardised processes globally.

Reporting to the Manager, Reconciliations Services -Reconciliation officer is responsible for providing exceptional customer care through the daily reconciliation of processes supporting various Client Groups and the identification of those items that require further investigation and resolution. Through ongoing training initiatives and continuous self- development, the incumbent will in an efficient / effective cross-functional shared service to ensure timely reconciliations, loss prevention and risk mitigation as prescribed by Bank’s Standards and Procedures. All responsibilities carried out in accordance with Code of Conduct, RBC Values, Standing Orders, and CM Reconciliations Policies and Standards.

Region : Toronto

Working Hours : 5pm-2am

What will you do?

Responsible for the reconciliations of designated processes under prescribed Standard Operating Procedures (SOPs) ensuring Service Level Agreements (SLAs) are met and applying solid knowledge of the Product Operations, its procedures, methods, and systems to the reconciliations process.

Ensures daily/monthly data feeds are received on time, with proper follow up conducted for missing/incorrect information e.g. IT incidents tickets raised.

Applies knowledge of the product supported and processes, such as, payment methods, terms and conditions, general operating policies, rules, and regulations used by correspondents, clients, and their agents in the day to day reconciling of accounts.

Recognize that accuracy is key to ensure true breaks are identified and investigated accordingly.

Support the process of creating, updating, and maintaining SOPs and demonstrate strong ability to understand and apply those procedures.

Strict adherence to policies and regulatory requirements is observed.

A good understanding of the operational controls and how they apply to the reconciliation processing.

Display good judgment, decision-making skills and demonstrates a strong knowledge of the products, transactional flows and accounting related to the Client Groups supported.

Ensure true breaks are identified and investigation/reported within the agreed SLAs and items that represent a potential loss to the Bank are escalated immediately.

Display a strong commitment to teamwork, open two-way communication, and good staff morale.

Seek opportunities to share information with colleagues.

Identify departmental system or process changes to streamline and/or improve the reconciliation process and efficiency (matching rules, automating processes)

Identify service gaps provided to client groups and makes suggestions to management for improvement.

Responsible for personal development and cross-training coordination; participation as identified through ongoing business and/or department needs analysis.

Proven capability of supporting the reconciliation processes within the team’s scope including all month end and stand-alone processes.

Demonstrates flexibility to assume project work outside of the general reconciliation process as determined by management.

Assist with administrative duties such as sorting mail, faxes, email, and swift message queues.

What do you need to succeed?

Must-have

Highly developed communication skills, strong leadership, organizational, decision making/problem solving skills, analytical/conceptual skills, motivational ability, inter personal relationship skills.

Diplomacy and tact to deal with all levels of internal teams.

Good understanding of Capital Market Products and transactional/accounting flows.

Solid knowledge of Reconciliation Procedures.

Extensive knowledge of Treasury/Retail Operations, its procedures, systems (primarily Rimms, Rats, StorQM, Intellimatch, Intellitracs, EGL,Branch procedures RFX)

Strong understanding of banking and capital markets practices and activities

Solid knowledge of international banking procedures and policies, industry standards and best working practices.

Knowledge and understanding of Nostro Standing orders and audit/SOX requirements.

Flexible to work occasional Statutory Holidays

What’s in it for you?

Our client thrive on the challenge to be their best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. Our client care about each other, reaching their potential, making a difference to their communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits, and competitive compensation

Leaders who support your development through coaching and managing opportunities

A world-class training program in financial services

A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

Job SkillsActive Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

City:Putrajaya

Country:Malaysia

Work hours/week:40

Employment Type:Full time

Platform:CAPITAL MARKETS

Job Type:Contract (Fixed Term)

Pay Type:Salaried

Posted Date:2025-09-18

Application Deadline:2025-10-08

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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