Process Improvement Manager, Vice President Chase Travel

Description

As a Chase Travel Process Improvement Vice President, you will partner across global teams to design and implement best-in-class control frameworks that accelerate Chase Travel Group’s growth while safeguarding against risk. In this high-visibility role, you’ll report to the Chase Travel Governance Lead, shape strategy end-to-end, drive international integration programs, and influence senior leaders to adopt sustainable governance models.

Chase Travel Group is a leading innovator in travel financing and solutions, serving millions of customers worldwide. We’re driven by a culture of operational excellence, continuous improvement, and inclusive collaboration. Join us to work on complex, high-impact projects that shape the future of travel and payments.

Job responsibilities:

Defines and documents the governance uplift for both domestic and international travel business processes, as well as new products and services, ensuring alignment with broader organizational goals.

Influences senior business and technology stakeholders to adopt risk-balanced control frameworks and governance models.

Establishes clear success metrics (e.g., time-to-control-maturity targets, reduction in control gaps) and drives accountability across functional teams.

Leads cross-functional work streams—including Operations, Legal, Compliance, Risk, Audit, Technology Controls, and 2nd Line of Defense—to embed controls into day-to-day processes.

Conducts comprehensive control-environment assessments, performs gap analyses, and develops actionable remediation plans.

Creates and delivers compelling executive presentations and status reports on integration progress, risk posture, and performance against targets.

Within your first 90 days, delivers a standardized control-framework blueprint for two key travel business initiatives.

Begins reviewing and learning the processes and controls within the Travel CORE risk and controls framework (CORE).

Required Qualifications & Skills

A minimum 8+ years of progressive experience in business governance, process improvement, operational excellence, or risk/control management roles.

Bachelor’s degree in Business or a related field.

Ability to work independently and find creative solutions to problems or challenges unique to the Chase Travel space.

Expert knowledge of control and risk management concepts, with hands-on control execution experience.

Proven ability to influence senior executives and drive enterprise-wide process change in ambiguous environments.

Exceptional stakeholder management, conflict resolution, and cross-cultural collaboration skills.

Strong project management capabilities with a track record of delivering complex, interdependent initiatives under tight timelines.

Excellent written and verbal communication skills, including the ability to craft executive-level presentations that drive action.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Preferred Qualifications & Skills

MBA or relevant certification (Lean Six Sigma Black Belt, PMP) highly preferred.

Deep domain experience in the Travel or Payments industry.

Hands-on expertise with governance platforms and control-testing tools.

Multilingual abilities or significant international assignment experience.