Telecommunications Officer

Department: Police Department Location: Angleton Police Station Reports To: Telecommunications Sergeant Classification: B22 FLSA Status: Non-Exempt This position requires working shift work.

SUMMARY 911 operators must respond to emergency and non-emergency calls for assistance and information.

They must provide communication support for police, fire, EMS, and the general public.

911 operators are responsible for making split-second decisions, where a momentary lapse of attention can have a disastrous consequence.

**This position is safety-sensitive and is subject to random drug and alcohol screening.

JOB REQUIREMENTS Must be 18 years of age or older Must not have any Class B or above convictions.

Must undergo a background investigation that meets all local, state, and federal requirements, as well as a drug screen and physical examination.

Must successfully pass a pre-employment physical, drug, and alcohol screen.

ESSENTIAL DUTIES AND RESPONSIBILITIES The statements below are intended to describe the general nature and level of work being performed by individual(s) assigned to this position.

They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.

The position description is subject to change by the city as the city's needs and the position's requirements evolve.

Operate a multi-line telephone console system, alerting system, understand and operate multiple computer programs, and a TDD system for the hearing-impaired Translate information to the appropriate nature code Determine and assign the level of priority of the call and enter data into a computer-aided dispatch system for dispatching purposes Ask vital questions and provide pre-arrival instructions Monitor and operate a radio console and computer equipment Receive and respond to a variety of emergency and non-emergency services and complaints Ask questions to interpret, analyze, and anticipate the caller's situation to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies Dispatch and coordinate the responses of public safety agencies Identify the appropriate number and type of equipment or apparatus to dispatch Enters, modifies, clears, and cancels into local, state, and national computer databases Monitor and respond to a variety of technical systems and alarms Other duties as assigned QUALIFICATIONS AND REQUIREMENTS The preferred way to obtain the minimum knowledge, skills, and abilities to perform the essential duties and responsibilities of this position are listed below.

The city reserves the right to allow substitutions in the event the a candidate or incumbent exceeds requirements in one area but may be deficient in another.

Education and Experience High school diploma or GED required Must be able to complete a comprehensive training program during the first year of employment.

Skills Must have the ability to: develop and maintain cooperative and professional relationships with citizens, co-workers, supervisors, and representatives from other departments.

use logic and reasoning to reach conclusions to problems.

use good judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters.

think quickly and work under stressful situations.

listen and communicate effectively.

follow instructions.

spell correctly and type efficiently.

organize and pass on information as needed Certifications/Licenses Valid Texas driver's license in good standing PHYSICAL DEMANDS The physical demands described here are representative of those that an employee must meet to perform the essential functions of this position successfully.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

Prolonged Sitting Repetitive use of hands and digits in the process of keyboarding Communication, hearing, listening, and speaking in the English language over the phone, radio, and face-to-face Visual acuity to read information on varying terminal displays with varying background colors; ability to distinguish colors, see close, at a distance, peripherally, and use depth perception.

Frequent Standing, walking Bending, stopping Lifting to 10 pounds Twisting, reaching, pushing, and pulling WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

The person in this position is required to work in an enclosed office setting, close to other people.

The noise level is low to moderate.

**This position is considered essential and required to respond in the event of an area-wide or local emergency.

The City of Angleton is an Equal Opportunity Employer.