Host/Hostess - DRP

Department: Food & Beverage Reports To: DRP Restaurant Manager, DRP Assistant Restaurant Manager, DRP Restaurant Supervisor Supervises: N/A Job Summary (Essential Functions): The Donald Ross Pub Host/Hostess is responsible for providing our members and guests with friendly, professional and expedient service to help create memorable dining experiences.

Job Knowledge, Core Competencies, and Expectations: * Oak Hill Country Club's Acorns of Excellence.

* Neatly groomed and dressed in accordance with Oak Hill Country Club's appearance standards.

* Exceptional communication abilities when interacting with associates, guests, clients and internal departments to build relationships.

* Works harmoniously and professionally with co-workers.

* Must be able to work well under pressure in a high-volume setting where multitasking is required.

* Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts if needed.

Expected to work 40-60 hours per week throughout the year and additional hours during event weeks.

* All other duties as needed.

Duties & Responsibilities: * Exceptional knowledge of Oak Hill's food and beverage standards and host operating procedures.

* Exceptional communication abilities to direct the flow of the dining room with the supervision of management.

* Prepares and prints a floor plan with the direction of Donald Ross Pub management.

Ensures tables are assigned according to the floorplan and match up with the reservation sheet.

* Reviews all reservations in the point of sales system (Jonas) prior to each meal period.

Makes note of special occasions and/or dietary requirements of members and guests dining at the Club.

Relays information to servers accordingly.

* Ensures all menus are accurate and clean prior to service.

* Greets each member and guest during service and ascertains the name, party size and any special requirements.

* Controls the flow of seating to ensure top level service and the success of the service team.

* Maintains a neat and orderly work environment.

* Assists servers, server assistants, food runners and bar staff as needed throughout service.

* Assists members and guests with questions and directions.

* Accepts reservation requests in accordance with Oak Hill policies.

* Carries out bylaws and policies set by the Board of Directors.

* Any, and all other duties, as assigned by the DRP Restaurant Manager, DRP Assistant Restaurant Manager, and/or DRP Restaurant Supervisor.

Experience * Previous food & beverage experience preferred.

Education * High school or equivalent education required.

Licenses and Special Requirements * Valid driver's license.

* Food safety certification.

* Alcoholic beverage certification.

Physical Demands and Work Environment * Regularly exposed to moving mechanical parts and outside weather conditions.

* Occasionally exposed to wet and/or humid conditions; high, precarious places; extreme cold; extreme heat.

The noise level in the work environment is usually moderate to loud.

* Able to meet and perform the physical requirements of the job and to work effectively in an environment that is typical of this position.

* Frequent lifting, bending, climbing, stooping, and pulling.

* Must be able to lift 75 pounds.

* Must be 18 years of age.

* Must be able to follow written and verbal instructions.

* Must have a reliable form of transportation to and from work.

General Information Scheduled Shifts: Year-round position.

Days and hours are based on club operations and weather conditions.

Regularly works 45+ hours per week.

Wage: Competitive wage, based on experience