Adoptions Coordinator

Job Description

Position: Adoptions Coordinator

Department: Admin

Exempt/Non-Exempt: Non-exempt, full time position

Immediate Manager: Senior Adoptions Specialist

Availability: The schedule for this role is Tuesday - Saturday, with some occasional evening work. Work hours may be affected by special events, adoption events or other department requirements.

General Position Summary: This exciting role provides the unique opportunity for building knowledge and experience in many aspects of animal welfare including animal behavior and temperament, industry standards and best practices, and setting animals up for success with their new families. The Adoptions Coordinator guides adopters through the adoption process - not only do you have the opportunity to help animals in your community, you also get to meet incredible families and help create lasting memories!

Who We Are: Founded in 2007, Brother Wolf Animal Rescue enhances the lives of companion animals and the people who love them. Through adoption and pet retention programs to extensive volunteer and foster networks, Brother Wolf Animal Rescue impacts the lives of thousands of animals each year in the Western North Carolina region. Brother Wolf Animal Rescue envisions a community where all companion animals are valued, cared for and thriving, and where lives are enriched by the special bond between people and animals.

Who You Are: You are the kind of person who can juggle petting a purring cat while simultaneously answering an adopter's questions - and you do it with enthusiasm! You care deeply about making sure every animal's journey and every adopter's experience at Brother Wolf is smooth, easy, and seamless. You're the ultimate team player, always ready to lend a hand and tackle whatever comes your way because in a small but scrappy nonprofit - adaptability is everything. You're someone who takes initiative, sees the big picture, and isn't afraid to suggest something new or try something different. Connecting with people energizes you, and you genuinely believe in the power of the human-animal bond.

Essential Function/Major Responsibilities:

Customer Service & Communication

Collaborates with adopters to gather information, provide suggestions, and educate about adoption

Provides excellent customer service to all visitors with a positive, patient, non-judgemental attitude

Answers phone, email, and in-person communications with timeliness & kindness

Adoption Programming

Engage in collaborative conversations with adopters to set them and their new animal up for success

Review animal & adopter information to suggest appropriate matches

Finalizes adoptions including completing necessary paperwork

Promotes adoption policies that seek to remove barriers to adoption that do not correlate to better outcomes such as landlord, reference, veterinarian, or credit checks or home visits

Advocates for Brother Wolf's mission to save the greatest number of lives possible through strategic, creative, and impactful programming

Coordinates and attends off-site adoption events as needed

Administration & Record Keeping

Ensures files are appropriately maintained and organized & conducts audits as necessary

Updates shelter animal database to accurately capture animals' locations, statuses, and other relevant information

Provides administrative support across functions and departments

Fill in for other areas and performs other tasks/functions as needed

Problem-Solving

Sees challenges and mistakes as opportunities

Asks open-ended, strategic questions to gather information from adopters and provide suggestions and information

Manages several projects at once, managing time and prioritizing tasks as appropriate

Minimum Qualifications:

High school diploma or GED required

Ability to read, write, and understand English with excellent written & verbal communication required

1+ year of experience in customer service, office administration, hospitality, or similar

Proficiency in basic computer skills & programs including Google G Suite required

Must be at least 18 years of age

Physical ability to walk and or stand on your feet throughout a normal workday required. Ability to bend and squat. Physical ability to engage in repetitive motions of legs, arms, and hands and to hear and see clearly.

Allergic conditions, which may be aggravated when handling or working with animals, may be a disqualification.

Strongly Encouraged to Apply:

Experience in nonprofits or animal welfare organizations

Working conditions:

Conditions may include working alone, working inside or outside during varying weather conditions, frequent interruptions, and some evenings/weekends meetings and classes.

Educational Requirements:

High school graduation required.

Full-time