Field Service Engineer

OPmobility is a world leader in sustainable mobility and a technology partner to mobility players worldwide. Driven by innovation since its creation in 1946, the Group is today composed of complementary business groups that enable it to offer its customers a wide range of solutions: exterior and lighting systems, complex modules, energy storage systems and battery and hydrogen electrification solutions. OPmobility also offers its customers an activity dedicated to the development of software, OP’nSoft.

With economic revenue of 11.6 billion euros in 2024 and a global network of 150 plants and 40 R&D centers, OPmobility relies on its 38,900 employees to meet the challenges of sustainable mobility.

Business Group: C-Power

Scope of Activity (E-Power) : Battery packs, electronics, and power electronics for heavy mobility and light vehicles

Localisation : Pfastatt

We are looking for a dynamic and motivated Field Service Engineer to join our team! Your mission will be to deliver top-notch support and services to our customers, ensuring their satisfaction. As the face of the company in the field, you’ll troubleshoot and solve complex technical problems on our OPmobility e-Power systems, while continuously improving our services and products.

As a Field Service Engineer, you will be responsible for :

Ensuring the availability and reliability of our products during warranty and service phases

Enhancing customer satisfaction by providing high-quality services

Contributing to future battery system design improvements

Troubleshooting and investigating technical issues on customer sites

Conducting fault analyses and participating in root cause investigations

Collecting and sharing feedback with the design engineering team to improve the product

Performing preventive and corrective maintenance on battery systems

Identifying customer service needs and communicating them to the team

Managing the commissioning of battery systems

Creating corrective repair and warranty intervention reports

Maintaining monthly activity reports

Continuously suggesting and implementing process improvements

This is your opportunity to make an impact and grow within a forward-thinking, innovative company!

Job Technical skills

Degreed candidate: 2 + years of Technical /Customer Service experience in in mobility industry

Job Soft skills

Master’s or bachelor’s degree: Electrical Engineering

Driver license

Good level of knowledge: MS Office

Experience in Field Services would a plus

Excellent English, other language as an asset

Analytical thinking, flexibility, the ability to act independently and on your own responsibility

Distinct willingness to travel

Leadership skills

Benefits:

Company savings plan

Meal vouchers

CSE: preferential rates on a wide range of services (cinemas, gift vouchers, etc.)

As a responsible company, OPmobility pays particular attention to diversity and equality within its teams and the Group commits to treat all job applications equally.