Parts Manager

We are a John Deere dealer with 36 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina, South Carolina, and Virginia. At Quality Equipment, we pride ourselves on our commitment to our customers, our employees, and our community. Our employees and management stay close to our customers and strive to serve them quickly and in ways that make sense in each local area.

Our work culture is ethical, entrepreneurial, and hard working. We work with excellent people every day - our customers and our co-workers. Our work is challenging and offers a great deal of variety in the tasks we do. At Quality Equipment, we strive to be the premier John Deere dealer in our region by serving our customers with commitment and integrity.

We offer the opportunity for stable, rewarding, and challenging work with a large and growing company which still maintains the feel of a small business. At Quality Equipment, there are opportunities to grow and advance in your career.

We are currently looking for a Parts Manager to join us in our Polkton store.

BASIC FUNCTIONS AND RESPONSIBILITIES

Develops, communicates, enforces and monitors effective Parts Department processes to ensure internal and external customer satisfaction

Executes Parts Department marketing plan and monitors monthly to ensure achievement of departmental goals

Maintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures

Maintains and reviews monthly parts reports

Assists with the development and training of Parts Department personnel and completes performance reviews for Parts Department counter salespeople and other Parts staff (including Outside Parts Service & Sales, if applicable)

Assists with counter sales to support customer needs

Maintains all departmental tools, equipment, and vehicles in good working order

Submits parts warranty claims and parts return claims to the Central Warranty Administrator within the required time frame to receive maximum credits allowed

Promotes and merchandises parts and accessories, as required for part marketing plan

Executes annual Parts Department goals and budget, in alignment with the organization's financial and operational objectives

Performs other managerial duties, as required, and location functionality duties, as needed

Always conducts self so as to be an ambassador of the dealership

EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS

High School Diploma or equivalent experience

2+ year experience in Parts Department operations

Experience leading others

Ability to use standard desktop applications such as Microsoft Office and internet functions

Ability to write and speak effectively to individuals and groups

Basic understanding of financial principles relative to Parts Department operations

Ability to analyze and interpret internal reports

Ability to work extended hours and weekends

Excellent customer service skills, required

Strong organizational skills and leadership abilities

Ability to operate a forklift, preferred

PHYSICAL DEMANDS

Weight Requirements: Lifting up to 50 lbs.

Mobility:Squatting, bending, lifting, reaching, twisting, standing, and sitting

Visual: Working with PC, smart devices, and close detailed work

Driving:Occasional - Short and long distances

Dexterity:Ability to grasp and manipulate standard tools and office equipment

Noise: Medium to High

Our employees receive competitive wages and can participate in the benefits which currently include medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match and a company discount. In addition, Quality Equipment provides significant paid training and opportunities for professional and personal development. Our goal is for our employees to reach their full potential.