Bilingual Spanish/English Customer Service Representative

About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee's voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Bilingual Spanish/English Customer Service Representative

Job Description

Location: Columbia, South Carolina

Type: Contract

Job #83349

Our client, a leading insurance company, is hiring a Bilingual Spanish/English Customer Service Representative on a contract basis

Job ID #: 83349

Work Location : Columbia, SC/ONSITE

Summary:

BILINGUAL CANDIDATES ONLY

Job Hours: 40 hours - 7:30am-8:00pm central time

Job Schedule: 5 days in office- Some Saturday hours may be required.

TEMP TO PERM opportunity

Responsibilities

Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment

Assume ownership and timeliness in handling callers requests in an efficient, accurate and professional manner

Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)

Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries

Maintain performance and quality standards

Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience

Ability to learn the basic concepts of personal lines insurance principles and client products offered to our customers

Work collaboratively with team members, and business partners to provide a positive customer experience for our caller

Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST; work overtime and weekends as needed

Assist with special requests as needed.

Complete additional tasks and other projects/duties as assigned

Qualifications

Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred.

1-3 years experience of Insurance background

Customer- focused mindset and dedication to providing exceptional service to employees

Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!

Outstanding, effective, and service focused communication skills, both verbal and written

Proficient in computer skills, multi-application navigation and multi-tasking

Accepts accountability

Pay Range: $24-25