Asst Mgr, Direct Underwriter

Space Coast Credit Union (SCCU), the 3rd largest credit union in Florida, is looking for a Full Time Assistant Manager of Direct Underwriting to join our ONESCCU team in our Baytree Headquarters! SCCU has been in business for over 70 years, has over 9 billion dollars in assets and WE ARE GROWING!

Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities.

SCCU Team Member Benefits:

ONESCCU annual bonus available

Work From Home Hybrid schedule available - Work from home up to 3 days a week!

Medical, Dental & Vision Insurance

HSA (Health Savings Account) with SCCU matching contribution

SCCU Paid Long Term and Short Term Disability coverage

SCCU Paid Term Life Insurance

Employee Assistance Program (EAP)

Paid Time Off

401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions

Tuition Reimbursement Program

SCCU Team Member financial discounts & perks (save money every month!):

Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc. / GAP coverage at half price

Fixed low rate credit card- 5.99%, if approved

FREE Identify Theft Protection!

No fee SCCU accounts

Salary Range:

$34.47 - 36.72 per hour depending on prior experience

Responsibilities:

Maintain comprehensive knowledge of all SCCU lending criteria, guidelines, procedures, policies and processes to assist Underwriting Team Members and other lending departments effectively.

Conduct initial onboarding for all new Underwriting Team Members and provide ongoing training.

Monitor all loan queues to ensure department service level standards are met. Track potential trends and issues to identify training needs and recommend process improvements.

Assists Underwriting Team Members with escalations, inter-department escalations and suggests alternatives, and fosters independent decision-making capabilities to exceed expectations and bolster confidence.

Assist in overseeing the daily operation of the Underwriters to ensure the department service level goal is attained.

Assist management in developing reports to track queues, efficiency, product-based reporting for the department and loan turn times.

Completes annual Performance Appraisals (PA's), for each team member and delivers the PA at the appointed time.

Manages and approves time cards and PTO requests in UKG.

Aid management in conducting interviews for potential candidates to select exceptional applicants with the requisite experience for their roles.

Manage department invoices efficiently and accurately, ensuring timely processing and adherence to budgetary guidelines.

Requirements:

Education and Training:

A High School diploma or equivalent is required.

Prior Experience:

3 to 5 years of experience in an Underwriting or customer service role is required.

Experience in a financial services environment is preferred.

Prior Leadership experience is preferred.

Schedule:

Full Time during department hours of operation

Monday - Friday 8:00am - 7:00pm.

1st and 2nd Shifts available

Occasional Saturdays may be required 8am - 5pm

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.