Field Service Technician I

Job Details

Job Location

Corporate Headquarters - Charlotte, NC

Description

Job Description Summary

The Field Service Technician I at Okuma America Corporation is responsible for identifying root cause and corrective action in repairing a variety of Okuma products and installation of high-tech machines when necessary. This position contributes to the accomplishments of the technical services team through resolving complex problems that exceed the scope of distribution's ability.

The identification of Essential Job Functions does not display an exhaustive list of all duties that may be assigned to this position, nor does it restrict the related work that may be assigned to this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Functions & Responsibilities

Provide on-site troubleshooting and repair support when required

Install of new introductory model equipment at customer sites

Install retrofits and design improvements at customer sites

Diagnose and assist customers with technical issues via phone or email

Troubleshoot machine issues in various areas including mechanical alignment, hardware, software, peripheral devices, and automation

Keep management informed of status by providing feedback to distribution, end users, and Okuma service management with detailed trip reports

Generate technical bulletins and repair manuals

Produce technical/how-to manuals strengthening distribution's ability to solve end-user problems without Okuma's direct support

Adheres to all company employment policies and safe practices

Performs other duties as assigned and explores opportunities to add value

Qualifications

Experience/Training/Education

Associates Degree in Electronics or equivalent experience

Minimum of 7 years' experience in CNC controls, servo systems, PLC's, automation, as well as fundamental mechanical background including precision measurement, machine tool theory, hydraulics, and pneumatics

7 years of prior machine tool experience (Okuma preferred)

FANUC CNC experience preferred

Okuma-Howa product knowledge preferred

Prior technical writing experience preferred

Knowledge/Skills/Abilities

General:

Customer centric behavior and great team attitude

Must effectively prioritize and manage multiple responsibilities

Ability to work independently or as part of a team

Ability to work in a fast-paced production environment

Technical:

Proficient use of precision measuring/diagnostic equipment. Not limited to, but include the use of: laser, ball bar, micrometers, calibers, precision levels, precision indicators, dynamometers, etc.

Advanced assembly drawing interpretation

Strong analytical and troubleshooting skills

Customer centric behavior and great team attitude

Basic mechanical/electrical skills

Ability to read blueprints, electrical schematics

Basic use of hand tools and variety of electrical and mechanical devices, such as precision measuring equipment, multimeters, oscilloscope, cranes, forklifts, etc.

Use of basic PC tools, such as Outlook, Word, Excel

Strong troubleshooting skills

Communication:

Excellent verbal and written communication skills, as well as exceptional listening skills

Exceptional ability to speak and write effectively in a business environment

Exceptional ability to ask necessary questions

Math & Reasoning:

Ability to define problems, collect data, establish facts, and draw valid conclusions

Strong math skills

Ability to carry out instructions furnished in written, oral, or diagram form

Ability to manage multiple projects simultaneously and willingness to adapt to change and take initiative

Physical and Environmental Elements

Physical Demands:

Ability to stand, walk, and reach with hands and arms for at least 3/4 of the normal work shift, and sit continuously for 1/4 of the normal work shift

Ability to lift and carry, push, or pull up to 70 pounds

Ability to stoop, crouch and reach

Ability to talk or hear continuously

Ability to see clearly to do all work-related tasks (clear or corrected vision at 20 inches or less)

Finger dexterity is required frequently for over 3/4 of the normal work shift including operating a phone, computer/ electronic equipment, electronic tools, pallet jack, and forklift

Work Environment:

Position will often require travel by both car and plane. This role requires spending time at various customer sites, which may be subject to varying work environments

Position will often interact with the production/warehouse environment. The employee may work in an open warehouse area where temperatures may be subject to outdoor conditions in terms of cold and heat. There is exposure to various tools and equipment as well as forklift operations and corresponding noise levels

A small portion of the position's functions may be performed in the office environment with standard equipment and moderate noise levels (examples: computers, printers, fax, copiers, light traffic, and phone)

Special Requirements

Maintain annual OSHA safety certifications as required by job duties

Driving record that is insurable

Frequent travel required (75+%)

Must live within a commutable distance from the corporate office