Service Writer

ETI GLOBAL is an EEO Employer - M/F/Disability/Protected Veteran Status

Service Writer

ETI Inc. - Sharonville, Ohio

Excellence. Teamwork. Integrity.

ETI Inc. is a leading independent dealer specializing in heavy equipment and parts. We are seeking a highly motivated and customer-focused Service Writer to join our growing team. This role offers an excellent opportunity to develop professionally within a dynamic and supportive environment. If you're looking to advance your career with a company that values enthusiasm, collaboration, and integrity, we encourage you to apply.

What We Offer:

Comprehensive Medical, Dental, and Vision Insurance

Life, Accident, and Critical Illness Coverage

401(k) Retirement Plan

Paid Vacation, Holidays, and Sick Leave

Opportunities for Overtime and Career AdvancementPosition Overview:

The Service Writer plays a key role in ensuring smooth operations within our service department. This individual will be responsible for coordinating service workflow, managing customer interactions, and supporting technicians to deliver exceptional service. The ideal candidate is organized, proactive, and excels in both verbal and written communication.

Key Responsibilities:

Provide outstanding customer service and support

Prepare accurate service estimates and coordinate job scheduling

Manage inventory and ensure timely delivery of parts and equipment

Maintain quality control standards throughout the service process

Collaborate with technicians and other departments to ensure efficient workflow

Monitor and manage service documentation and recordsQualifications:

Previous experience in customer service required

Supervisory or management experience preferred

1-2 years of experience in the automotive or heavy machinery industry

Strong communication and interpersonal skills

Proficiency with computer systems and software

Experience in scheduling or workflow management

Ability to lift heavy machinery parts as needed

Team-oriented mindset with a willingness to learn and growWork Schedule:

Monday-Friday, 8:00 AM - 5:00 PM

Occasional Saturdays based on workload

Frequent opportunities for overtimeHow to Apply:

Please submit your resume along with references and relevant experience. We are seeking a driven individual who is eager to contribute to our team and help us continue delivering excellence.

Please visit our careers page to see more job opportunities.