Lease Agent

About Client:

The Client is a leading global IT services and consulting company, providing a wide range of services to clients in various industries, including banking, financial services, retail, manufacturing, healthcare, and more. It is one of the largest employers in the IT industry and has a vast and diverse workforce. The company places a strong emphasis on employee training and development. Client is known for its commitment to innovation and invests in research and development to stay at the forefront of technological advancements.

It offers a comprehensive set of services, including:

IT Services: Application development, maintenance, and testing.

Consulting: Business consulting, IT strategy, and digital transformation.

Business Process Outsourcing (BPO): Outsourcing of business processes to improve efficiency.

Enterprise Solutions: Implementation and support of enterprise-level software solutions. Digital Services: Services related to digital technologies, such as analytics, cloud, and IoT.

Salary Range: $35K-$40K/Annum

Job Description:

Duties and Responsibilities:

Contact customers daily in manual and dialer environment for informing and collecting deficiency balance on account of a Total Loss

Meet required productivity metrics, i.e. call volume levels, contacts made, payment promises secured, Amount collected etc.

Meet required criteria for call quality standards.

Perform customer service functions by responding to inquiries and complaints.

May recommend repayment schedules and settlements to manage losses and make other recommendations to management as needed.

Review account late fee waivers, due date changes, etc., and make recommendations to team lead or supervisor.

Adhere to Customers accounting and collection policies.

Maintain customer relations with a high degree of internal and external customer service.

Possess effective problem solving skills to ensure timely problem recognition and resolution.

Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.

Negotiate recovery of outstanding payments with customers by identifying the reason for the overdue payment(s),

Using company guidelines to agree a solution to resolve the arrears.

Recording and updating customer information via the organization s internal systems

Resolving customer queries at first point of contact

Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer

Ensure call handling and service quality is maintained

Contact customers using automated dialer and manual dial telephone systems.

Responsible for own portfolio of accounts

Contact with external agencies. Experience and Skills:

Exceptional facilitation, presentation, and listening skills

Excellent verbal and written communication skills

Strong writing skills, attentive to details, and capacity to develop quality training material

Highly proficient in time management, organization, planning, and prioritization

Proven initiative, positive attitude, team oriented, self-motivated, and highly enthusiastic

Ability to manage changing priorities, meet deadlines, and adapt to a changing business environment

Strong interpersonal skills and ability to establish rapport.

About ApTask:

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:

At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at .

Applicant Consent:

By submitting your application, you agree to ApTask's and, and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at or . Message frequency may vary. Msg & data rates may apply.