Maintenance Coordinator

As our Maintenance Coordinator, you are the 'go-to person' for residents in need of maintenance in their homes. You are a highly organized individual with an ability to multi-task in a busy environment. You have excellent written and verbal communication skills and the ability to provide unparalleled customer service under all circumstances. You provide a high-level of customer service to all customers and residents while demonstrating behaviors that cultivate a positive work environment. Your commitment to Be Outstanding, Do What Matters, Take Care, Stay Curious and Live The Truth distinguishes the living experience provided at a Dweck community.

In a typical day, you will:

Coordinate incoming service requests from residents.

Be Outstanding. Manage work orders process for all resident requests, apartment turnovers, scheduled maintenance, and after-hours emergencies.

Ensure Maintenance Technician work hours are documented per internal quality control standards.

Provide clerical assistance such as typing, filing, reports, answering telephones, and closing out daily reports.

Assist the maintenance team in preparing units to Rent Ready status.

Do What Matters. Provide high levels of service to all customers and team members.

Communicate and coordinate with vendors regarding scheduled work.

Stay Curious. Encourage and build positive relationships with team members, customers, and vendors.

Order and track inventory of supplies and tools for the maintenance team.

Provide timely, essential feedback in emergencies and follow-up via written Incident or Accident Reports.

Live The Truth. Deliver daily, weekly, and monthly maintenance reports.

Process supply and labor invoices on time.

Take Care. Promote safety and security measures in property maintenance.

As a Dweck Ambassador your commitment contributes to make us a best place to work and live at by:

Approaching work with a positive spirit of cooperation and good will to each other.

Improving and enhancing the customer experience to our residents, prospects, vendors, and partnerships.

Actively participating in creating an environment of acceptance and respect to a diverse, equitable and inclusive work environment.

Identifying and articulating personal motivators and harnessing personal motivation to set and achieve goals for personal and professional development.

Professionally communicate by verbal and written manner clearly, concisely, and appropriately.

Working with integrity to deliver quality work based on our standards.

Effectively managing your workday by using time intentionally and productively.

Honoring your commitments to be a dependable individual and team player

Requirements

We're looking for:

High school diploma or GED.

Bilingual in Spanish preferred.

1+ years' of experience in a related office role, multi-family experience is a plus.

Experience using Yardi is a plus.

Enjoy a variety of perks and benefits including:

Financial - Competitive pay and bonuses, Team Member Referral program.

Wellness - Comprehensive health, dental and vision insurance, life/AD&D, short-term/long-term disability.

Paid time off - holidays, vacation, sick, and bereavement.

Retirement - Company matched 401K.

Perks - Apartment rent discount, training programs, team building events