Unit Technician I - CET

At Utah Valley University, you'll play a key role in keeping technology running smoothly for faculty, staff, and students in the College of Technology and Computing.

In this position, you'll support and maintain IT systems, repair desktop and laptop computers, and install essential hardware and software to ensure reliable day-to-day operations.

This role is ideal for someone who enjoys hands-on technical work, problem-solving, and providing excellent service.

You'll have the opportunity to document and improve technical processes, respond to a wide range of user needs, and contribute directly to the learning and work environment of the university community.

UVU offers a collaborative setting where your skills will make a real impact and where you can continue to develop professionally.

The regular schedule for this position is Monday-Friday, 12:30 or 1:00 pm to 5:00 pm, with occasional Saturday shifts as needed.

* Installs, troubleshoots, repairs, configures and maintains hardware, software, wireless devices and operating systems including Windows, Mac and peripheral devices - including networked and local printers, PDA's and projectors * Trains and maintains communication with faculty, staff, students, and employees in a variety of computer platforms on hardware, software, and networking needs.

* Updates and deploys software images on PC and Mac computers * Performs specific assigned tasks and researches solutions to technical problems.

* Utilizes help desk software to create, track and update work order requests.

* Graduation from a standard senior high school or equivalent and three years of any combination of computer-related education and/or technical support and customer service experience related to the Summary of Duties.

* Must have help desk experience for at least one year.

Physical Requirements: Must be able to lift 30 pounds.

Knowledge * Knowledge of Windows and Mac operating systems.

* Knowledge of various computer applications, including word processing, spreadsheets, databases, PowerPoint, internet tools, diagnostic tools, and email systems.

* Knowledge of TCP/IP and application network protocols, operating system configuration, and anti-virus software.

Skills * Demonstrated skills and experience working in a customer service, team-oriented, collaborative environment.

* Demonstrated skills in communicating with customers in a user-friendly manner.

* Strong interpersonal, verbal, and written communication skills.

* Experience in troubleshooting hardware and software problems and researching technical issues.

* Experience installing, troubleshooting, and updating Windows and Mac operating systems.

* Experience in installing, troubleshooting, and updating a wide variety of application software.

Abilities * Ability to lift 30 pounds.

* Ability to learn quickly.

* Ability to be highly self-motivated.