Help Desk Technician

Job Summary

Job Description: Help Desk Technician

Reports to: Senior Director of Technology

Job Classification: Full Time, Non-Exempt

The Academy of Our Lady of Peace is a school of 750 students and a diverse educational community that strives to educate young women to the needs of society. As a Bring Your Own Device (BYOD) school, OLP strongly emphasizes 21st-century learning skills across the curriculum. The professional culture at OLP is committed to a growth mindset and lifelong learning as well as creating an inclusive environment for all people of various cultures, faiths, and backgrounds to thrive. Students are passionate about being involved in the school community, and OLP prides itself on graduating women leaders who are making a difference in STEAM fields.

Position Overview:

The position of Help Desk Technician is on-site and full-time. The Help Desk Technician works to ensure seamless delivery of academic and administrative systems for the campus. The Help Desk Technician also supports the technology health for all virtual and remote environments. This position interfaces with all departments and all stakeholders, which includes students, parents, faculty, and staff.

Essential Responsibilities:

? The Help Desk Technician manages the school's Technology Help Desk to deliver technology support across all campus operations.

? Manage the help desk system, which includes inventory management of both hardware and software.

? Setup and manage events requiring technology support (audio and video).

? Receives project assignments from the Senior Di

Requirements / Qualifications