Retail Operations Specialist

THE COMPANY

Built for Heroes and based in Florence, Texas, Staccato is on a mission to proudly serve those who protect and embody American freedoms. As the inventors of the 2011® platform-the World's Best Shooting Pistols-Staccato manufactures its handguns and ammunition in America at their headquarters in Florence, TX. The Staccato 2011 has been approved for on- or off-duty carry by over 1,600 U.S. law enforcement agencies in just five years, including elite teams such as U.S. Marshals Special Operations Group, the Texas Rangers and Miami Dade Special Response Team. With a spirit of American ingenuity and commitment to its family of owners, Staccato guarantees its guns for life, and guarantees supply of its 9mm ammunition to subscribers of its ammo service. Staccato Ranch serves as the place where Staccato unites its family of patriots to celebrate freedom and elevate heroes every day.

Staccato was ranked one of the Fastest Growing Private Companies in the Southwest by Inc . Over 25% of our team members are veterans and 100% are patriots. We strive relentlessly to achieve our best every day and are focused on continuous improvement and progress in everything we do.

THE MISSION

We protect freedom. We proudly build the best product possible for those who protect and embody American freedoms.

THE POSITION

The Retail Operations Specialist plays a key role in delivering an exceptional customer experience at Staccato Ranch. This position supports daily retail activities, facilitates efficient store operations, and ensures the highest standards of product presentation, inventory accuracy, and service excellence.

JOB DUTIES & RESPONSIBILITIES

Support the day-to-day operations of the Staccato Ranch retail store, ensuring a clean, organized, and welcoming environment.

Maintain accurate inventory records, assist with stock replenishment, and support inventory audits.

Provide knowledgeable, professional, and enthusiastic service to customers, whether in-store or over the phone.

Assist with merchandise displays and ensure product placement aligns with brand standards.

Process sales transactions accurately and efficiently using the POS system.

Help coordinate special events, product launches, and Ranch-hosted experiences as needed.

Collaborate with the Retail Manager and cross-functional teams (e.g., Marketing, Training, Customer Service) to enhance the Ranch experience.

Support compliance with ATF and internal policies for firearms handling and documentation.

Requirements

2+ years of experience in retail, hospitality, or customer service; experience in the firearms or outdoor industry is a plus.

Strong attention to detail and excellent organizational skills.

Ability to thrive in a fast-paced, high-performance environment.

Friendly, team-oriented attitude with a passion for delivering best-in-class service.

Comfortable handling firearms and/or willing to be trained in firearms safety protocols.

Must be eligible to work in a firearms retail environment under applicable federal and state laws.