Automotive Customer Service Advisor

If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product knowledge - we want to talk to you! Our Customer Service Managers are responsible for building strong customer relationship and selling the technicians' time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up-sell services by emphasizing value, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer. The candidate will also be responsible for dispatching work with the insight from the shop foreman, assist in warranty tracking and submissions, assisting in customer service, and providing support to the service advisors.

Previous automotive service experience is a plus, but NOT a requirement.

Who We Are

At Hugh White Chevy Lancaster, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Hugh White Chevy Buick Lancaster is absolutely critical to its success and we're always looking for smart, engaging, creative and dynamic people who want to join a team where they matter.

Our goal is to exceed a client's total expectation when they arrive at our dealership, so we realize we must first provide that level of investment to our employees through continual training, career development and opportunities for growth. Your professional development is one of our top priorities. That's why we're proud to offer our staff members a comprehensive benefits package, competitive compensation plans, and abounding avenues to grow your career with us!

What We Offer

Medical, Dental, and Vision Insurance

Life Insurance

401(k) Savings Plan with 4% Employer Match

Paid Vacation

6 Company Holidays

Continuing education and training paid by dealership

Ongoing Professional Development

Employee Discounts

Closed on Sunday

Legacy Company (over 100 years in business)

Employee Pot-Lucks, Luncheons, and Team Activities

Tight-Knit and Inclusive Culture

Internal Career Progression and Promotions

Custom and Competitive Wage Plans

Long-Term Job Security

Responsibilities

Provide excellent customer service from intake to release of vehicle, and perform any additional follow up

Listen carefully to customer descriptions and relay to technician who will then assess the vehicle to determine the best repair plan

Advise the customer on the auto repairs that you recommend and offer a pricing quote

Answer detailed questions about services performed and price information

Provide updates to customers as their work is completed

Qualifications

ADP/CDK Experience preferred, but not required

Previous dealership experience preferred, but not required

Customer minded attitude

Eye for detail

Excellent customer service skills and basic computer competencies

Positive, friendly attitude, along with an eagerness to improve

Enjoy working in a dynamic environment

Teammate with ability to collaborate with others effectively

Ability to learn new technology

Valid driver's license and clean driving record

Willing to submit to pre-employment drug screen and background check

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.