Eligibility Coordinator

JOB SUMMARY:

The Eligibility Coordinator supports a nonprofit agency dedicated to serving children, adolescents, and young adults with autism spectrum disorder (ASD) and intellectual and developmental disabilities (IDD). This position is responsible for managing eligibility and benefit-related functions for individuals receiving residential and community-based services. Key duties include completing and maintaining benefits applications, financial records, and personal case documentation. The coordinator collaborates with house managers, families, funding sources, and internal departments to ensure individuals have access to applicable benefits and that all financial records are accurate and compliant with agency policies and applicable state and federal regulations.

WORK SCHEDULE:

Adelbrook is a 24/7 operating Agency. Schedules are flexible and may include early mornings, evenings, overnight, weekdays, weekends, holidays, mandated overtime, mandated holds, and on-call responsibilities based on program needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Complete and maintain applications for benefits including Social Security, DSS, Medicaid, rent subsidies, and other relevant programs.

• Manage and monitor individual financial records, including checking accounts, ABLE accounts, and irrevocable burial arrangements.

• Submit required documentation such as paystubs to Social Security and other funding agencies.

• Maintain organized and up-to-date financial files and benefit documentation subject to internal and external audits.

• Process invoices and payments for personal needs and reimbursements, including credit card expenses and petty cash requests.

• Audit and reconcile monthly financial activity including petty cash, EBT cards, and individual account balances.

• Ensure timely submission of financial reports (e.g., Annual IP finance summaries).

• Coordinate with internal departments (e.g., Finance) and external agencies (e.g., DDS, DSS) to support benefit compliance and reimbursements.

• Serve as a backup for billing and reimbursement requests as needed.

• Assist with other administrative duties as assigned by the Director of Adult Community Services or other leadership.

• Maintain active certification in agency-approved crisis intervention training, including all required levels of Physical and Psychological Management Training (PMT). Apply training techniques appropriately to ensure the safety and well-being of individuals served, staff, and others in the environment. Demonstrate competency in de-escalation strategies, safe physical interventions, and adherence to agency protocols.

• Perform other related duties as assigned by leadership

SKILLS, KNOWLEDGE AND ABILITIES:

SKILLS:

• Strong organizational and recordkeeping skills

• Proficiency with Microsoft Office (Word, Excel) and accounting software

• Effective written and verbal communication

• Attention to detail and problem-solving

KNOWLEDGE:

• Understanding of public benefits systems (e.g., Social Security, DSS, Medicaid)

• Familiarity with residential program funding and documentation requirements

• Basic accounting principles and financial tracking

ABILITIES:

• Ability to work both independently and collaboratively with multidisciplinary teams

• Ability to manage sensitive information with professionalism and confidentiality

• Ability to adapt to changing regulations and deadlines

• Ability to support individuals and families with respect and cultural sensitivity

EDUCATION, EXPERIENCE AND OTHER QUALIFICATIONS:

• High School Diploma or GED required

• Sixty (60) college credits, Associate's Degree, or Bachelor's Degree preferred

• Minimum two (2) years of related administrative or financial experience in human services or healthcare

• Must be able to complete and maintain required certifications (e.g., CPR/First Aid, PMT, DCF Medical Certification, DDS Medication Certification, as applicable)

• Valid driver's license and clean driving record required; may be required to drive agency vehicles

• Ability to work a flexible schedule and meet on-call responsibilities

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Work is primarily performed in an office, group home, or residential setting

• Must be able to lift up to 50 pounds as needed, assist with physical interventions, and support individuals with mobility needs

• Ability to be on feet for extended periods and participate in recreational or community-based activities with residents

• Must be able to support individuals with mobility or behavior needs, including implementation of physical management techniques (PMT) if required

• Ability to remain on feet for extended periods and participate in community-based activities

• May be exposed to behaviors requiring de-escalation or behavioral intervention

A job description is not meant to be all inclusive of every task and/or responsibility

Equal Opportunity Employer

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