CS Operation manager

We are a startup company specializing in software development, dedicated to providing clients with comprehensive solutions in system development, marketing services, and operations management.

We have established a strong presence across diverse industries, including finance, manufacturing, advertising, retail, gaming, and cryptocurrency.

With a global client network, we strive to be the most trusted partner for our clients.

By leveraging our all-round capabilities in development, operations, and marketing, along with professional expertise and extensive experience, we help clients achieve efficient systems, stable operations, and precise marketing.

The Role

Assist in task assignment and progress tracking to ensure timely completion of team responsibilities.

Monitor team performance (KPIs), regularly analyze customer satisfaction and feedback, and adjust strategies accordingly.

Oversee remote team communication, policy implementation, workflow management, and overall service quality.

Candidates with experience managing remote customer support teams are preferred.

Proficient in English communication.

Experience in customer support for gaming, especially casino-related services, is a plus.

Ideal Profile

Able to respond to customer inquiries in a timely manner

Possess good communication skills

Proficient in Chinese or English

Work from home

What's on Offer?

A role that offers a breadth of learning opportunities

Attractive Salary & Benefits

Work alongside & learn from best in class talent

fullTime