Service Desk Engineer

Crow Holdings is a leading real estate investment and development firm founded in 1948 and based in Dallas, Texas. With 18 offices across the U.S., Crow Holdings' local, on-the-ground presence amplifies its hands-on capabilities across a broad range of investment strategies, product types, and ventures in partnership with institutional investors. Crow Holdings has $33 billion in assets under management, one of the largest multifamily and industrial development platforms in the nation, investments across the energy sector including solar and battery storage projects, and a broad, diversified investment portfolio, pursuing compelling investment opportunities to capitalize on evolving, secular growth potential. For over 75 years, Crow Holdings' success has been rooted in its founding principles of partnership, collaboration, and alignment of interests. For more information, please visit:

Position Summary

Crow Holdings seeks a Service Engineer to provide technical support to all business units. An ideal candidate is expected to be proficient with current systems and demonstrate the initiative to learn new technologies as they become available.

Primary Responsibilities

Provide great customer service and demonstrate professionalism when working with end-users

Provide Tier 1 and Tier 2 desktop/system support for regional offices located on the west coast

Provide Tier 1 and Tier 2 desktop/system remote support for users in other offices around the country

Deploy user computers

Install, configure and update operating systems

Configure and manage printers

Support Cisco desk phones, voicemail and mobile device connectivity

Install, configure and support various business applications, including antivirus and security

Log incidents and resolutions in the IT Service Management software

Desired Skills & Experience

Bachelor's degree in computer science or related field or equivalent combination of education/experience. Microsoft and Technology Certifications are a strong plus

2+ years of experience with desktop and end user support

Advanced proficiency in MS Windows operating systems, including installation and configuration of hardware and software for laptops, desktops, and peripheral devices

Experience with the following technologies:

MS Windows 10 required

Applications: MS-Office (Recent Versions), Office 365, Adobe PDF

Active Directory: Computers and Users (User management & PW procedures)

Terminal Services/Remote Access: Citrix/MS-RDS

Antivirus software

Mobile Devices: iPhone/iPad/MS-Surface

Familiarity with network technologies is a strong plus

Polished, professional presence with excellent communication and customer service skills

Confidential, empathetic and diplomatic in all interactions; demonstrates flexibility and good instincts

Ability to support users in-person and remotely via phone and remote access

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.