REGIONAL DIRECTOR

The Regional Director shall be responsible for the development, implementation, and quality operations of departmental services. The Regional Director shall direct operations on behalf of the corporation as authorized by the CEO/COO or Executive Director. A professional in the field of behavioral health, who will provide the supervision of assigned personnel, will assist in the completion of intake assessments, maintain expected occupancy rates, and ensure staff coverage in designated programs. The Regional Director functions as the administrator of specific programs to ensure effective daily departmental operations and actively perform required activities designed to achieve stated agency and program's goals and objectives. The Regional Director promotes the professional development of assigned staff to enhance operational activities, and the specialized services provided to learners/clients of the assigned affiliate. The Regional Director is responsible for monitoring and overseeing program compliance. Ensures that services are rendered in accordance with all safety regulations, federal and state regulations, agency polices. Performs additional duties as assigned by supervisor.

The Regional Director supports the coordination with the organization's operational units (e.g., IT, Talent Acquisition and Staff Success, HR, Procurement) to ensure the program maintains the infrastructure necessary for the safe, efficient, and effective delivery of services. The Regional Director will be responsible for reviewing data and making recommendations to the Assistant Regional Director and/or Residential Manager and other leadership to improve the experience of individuals served and the employees who serve them. The Regional Director will work with various agencies to provide leadership in improving clinical services in the programs. The Regional Director will maintain a hybrid work schedule, which will include both office and site visit days. The Regional Director will maintain a caseload of at least 90 individuals served.

Major Responsibilities

Inspires staff to provide effective, person-informed services with a focus on hope, strengths, and wellness.

Models a commitment to the mission of the organization.

Ensures the effective delivery of services in accordance with policies and procedures; state and federal regulations; accreditation standards and extant professional, ethical, and legal principles.

Monitors the outcomes of the program in accordance with established benchmarks and develops corrective actions to ensure that opportunities to improve quality and outcomes are taken.

Oversees all clinical and administrative activities of the residential and supportive services units of the IDD department.

Ensures the maintenance of accurate and thorough electronic clinical records per funder/licensing and Agency requirements in a timely manner,

Monitors the utilization of organization's Electronic Health Record (EHR) ensuring that staff complete required documentation in accordance with policies and procedures and using the EHR's reporting capabilities to examine productivity and compliance.

Assists with efforts designed to ensure the safety and security of individuals served, including conducting inquiries, collaborating with internal and external investigators, analyzing the root cause of problems identified, and developing corrective action plans to address problems identified.

Assists with efforts to document and maintain all necessary regulatory and voluntary credentials, licenses, and certifications.

Develop, implements and monitor practices to reduce opportunities for fraud, abuse, neglect, and misuse of client and/or organizational resources.

Coordinates with the appropriate departments and other providers to ensure that staff have the resources necessary to provide contracted services and to optimize agency assets, including residential facilities, vehicles, and equipment.

Attends regular staff meetings and person-centered plan review meetings.

Provides administrative oversight to ensure that positions are filled, personnel work the required hours and perform the required tasks to ensure that services provided are evidence-based and meet the needs of the individuals served.

Promotes effective working relationships as part of the team to facilitate the program's ability to meet its goals and objectives.

Ensures that all program activities enhance an individual's independence, dignity, and social responsibility as appropriate, based on the individual's person- centered plan.

Supports in the maintenance of an environment which fosters group decision-making and person-centered planning whereby each member is accountable for group decisions.

Works in close collaboration with the Director of Community Integration Services and other senior leaders to ensure that the program meets its clinical and administrative objectives.

Demonstrates respect and regard for the dignity for all clients, families, guests, fellow employees, and other collaborators to ensure a professional, responsible and courteous environment.

Collaborates effectively with internal and external referral sources.

Monitors the physical appeal and safety of the residential and administrative locations.

Performs other duties as requested or assigned, verbally or in writing

Job Qualifications and Competencies

Job Qualifications

Indicate the minimum required education and years of experience. Include any required licenses or certificates.

Education and Experience:

Minimum 7 years of work experience in providing residential and other supportive services to adults with cognitive/intellectual disabilities and/or or mental health disorders.

Minimum of 3 years of supervisory or management experience.

Master's degree in rehabilitation, mental health, or human services field preferred.

Valid driver's license with three-year MVR (motor vehicle report)

Satisfactory background investigation report

Job Competencies

Intellectual Disability Service: Knowledge of community resources and services for persons with intellectual disabilities, mental health disorders, and their families.

Problem Solving: Ability to recognize when something is wrong, or is likely to go wrong, and take the necessary actions to prevent or mitigate the problem. Demonstrates sound judgment by gathering and analyzing information skillfully and taking appropriate and timely actions regarding questionable findings or concerns.

Team work: Committed to both organizational goals and team objectives. Has a good relationship with managers, peers, and supervisees, and is willing to support colleagues.

Leadership: Facilitates organizational change as it relates to IDS and the use of data; has the ability to understand, relate with, and adapt to different cultural settings; and demonstrates good judgement and maturity.

Inductive Reasoning: Excellent observation skills and the ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Written Communication: Ability to communicate effectively in written form including, editing work for spelling and grammar, present numerical data clearly, concisely and accurately.

Oral Communication: Ability to orally communicate with others, including providing direction and feedback, exchange of information and ideas, explain complex concepts and processes, utilize effective non-verbal skills, ask insightful questions, and persuade others.

Interpersonal Sensitivity: Demonstrates the ability to listen to and understand feelings of others. Works with others well, in an effective way, and establishes and maintains relationships.: Ensures that tasks/duties/activities, projects and goals are accomplished accurately and in a timely manner.

Quality and Control: Demonstrates accuracy and thoroughness, monitors own work and that of supervisees to ensure quality, and is detail-oriented when working towards agreed upon goals and objectives.

Adaptability: Ability to multitask, prioritize, and adapt to changes in the work environment; manages completing demands and ability to deal with frequent change, delays or unexpected events; and ability to work under emergency conditions, when applicable.

Dependability: Ability to consistently report to work and on time, follow instructions, respond to management direction, and solicit feedback to improve performance.

Stress Tolerance: Recognize crisis situations and react to such in a calm, mature manner; accept criticism and deal calmly and effectively with high stress situations; and the ability to identify, react to, and report security concerns, as applicable.

Ethical Decision Making: Ability to make sound judgments professional judgments consistent with the Connection's Code of Ethics

Strong verbal and written communication skills;

Strong documentation skills.

Excellent judgment, problem solving, organizational, and time management skills.

Excellent interpersonal skills and ability to communicate effectively with individuals with disabilities, families, co-workers, staff, supervisors, funding sources, and other social service agency personnel.

Physical ability to fulfill job requirements.

The ability to supervise and/or assist consumers of the residential program.

The ability to work independently with minimal supervision.