Associate Vault Product Support Engineer

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster.

As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed.

We're not just any public company - we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role We are currently seeking a talented Associate Vault Product Support Engineer to join our busy Vault Product Support Team.

This role is ideal if you are looking to build a career with an exciting company that has a track record of success and an excellent corporate culture grounded in our values - Do the Right Thing, Employee Success, Customer Success, and Speed.

As a member of the Product Support team, you will be charged with supporting our customers, as well as internal stakeholders, such as our Consulting and Sales Engineering teams.

If you are driven to provide an excellent customer experience and work with software, this job is for you!

What You'll Do * Maintain high-level customer satisfaction and customer service skills * Complete technical and administrative software tasks to assist users * Develop product expertise across key platform areas within the Veeva Vault software * Identify and troubleshoot customer issues associated with Veeva's applications * Build strong and professional relationships with users of Veeva's applications * Document solutions workarounds and create knowledge articles in standard Customer Service Portal Requirements * 1+ years of relevant work experience in a customer service role and/or equivalent education (Ex.

Associate's Degree or certification) * Ability to quickly learn and communicate technical information * Detail-oriented and able to manage multiple tasks and priorities in a timely manner * Demonstrated competence in standard computer packages (Word, Excel, PowerPoint) * Excellent verbal and written communication skills Nice to Have * Experience in a customer service role at a software or IT company * Experience as a software systems administrator * Beginner web development experience * Experience collaborating with cross-functional departments and teams Perks & Benefits * Medical, dental, vision, and basic life insurance * Flexible PTO and company paid holidays * Retirement programs * 1% charitable giving program Compensation * Base pay: $45,000 - $70,000 * The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role.

Please note that actual salaries may vary within the range above or below, depending on experience and location.

We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions.

This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at . A different kind of company.

A Public Benefit Corporation.

Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation's conduct-including customers, employees, and the community-in addition to shareholders' interests.

What sets us apart * Public Benefit Corporation * Veeva Giving * Corporate Citizenship * Employees are Shareholders * Non-Competes Public Benefit Corporation In February 2021, Veeva became the first public company to convert to a Public Benefit Corporation (PBC). Unlike a traditional corporation, whose only legal duty is to maximize shareholder value, PBCs consider their public benefit purpose and the interests of those materially affected by the corporation's conduct-including customers, employees, and the community-in addition to shareholders' interests.

Veeva's public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities.

Learn More Veeva Giving At Veeva, we believe in giving back.

Veeva's support for charitable causes is entirely employee driven because we think giving is personal and should be directed by the individual.

With our 1% Veeva Giving program, each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice.

We don't dictate favored corporate causes or ask employees to donate to specific non-profits.

We never support a charitable cause in exchange for commercial advantage or preferential treatment.

Corporate Citizenship Veeva's core values - do the right thing, customer success, employee success, and speed - guide our decision making and define our culture.

Doing the right thing means that we are concerned about more than just financial success and return to shareholders.

We recognize a responsibility to customers, employees, environment, and society.As individuals, we pride ourselves on being good people who are honest, fair, and direct.

We treat others with respect.

As a company, we strive to be a good corporate citizen, a positive force in the business community, active in our communities, and an example to others.

Read More Employees are Shareholders Our equity program is designed to enable the vast majority of our employees to participate.

Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company's growth.

Non-Competes Veeva has taken a strong stance against the use of non-compete agreements that can limit employee opportunities.

We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee's fundamental right to work where they choose.

We believe in our people and want them to be successful here at Veeva or wherever their careers take them.

Read More News and recognition Veeva in Top 100 Most Reliable Companies Fastest-Growing Company for 5 Years, Future 50 for 2 Years New York's Noncompete Bill Is A 'Big Domino To Fall'-And The Broadest Ban Yet-In A Growing Movement Against Them Veeva's Peter Gassner Combine's Today's Execution with Tomorrow's Vision Grow, contribute and be recognized "Veeva's engineering teams take a pragmatic approach to software development.

We offer an ideal environment for engineers who value focus, speed and integrity in their work." * Jacob Marcus VP, Engineering "I appreciate that Veeva values autonomy over alignment.

As a result, we get to make decisions as a small team and ship products faster." * Shilpa Chandermohan Software Engineer "As a software engineer at Veeva, I'm proud to be doing meaningful work building clinical trial software that will benefit so many people." * Durward Denham Software Engineer Previous Next Other related jobs Technical Customer Service Associate (Chinese Speaking) Product Support Sydney, Asia Pacific Posted 6 days ago Technical Customer Service Associate Product Support Oxford, Europe Posted 7 days ago Technical Customer Service Associate Product Support Tokyo, Asia Pacific Posted 18 days ago Product Support Engineer Product Support Tokyo, Asia Pacific Posted 18 days ago Product Support Engineer Product Support Seoul, Asia Pacific Posted 18 days ago Technical Customer Service Associate Product Support Seoul, Asia Pacific Posted 18 days ago Explore all roles at Veeva Search Jobs