Technical Support Supervisor

TOCA Social is the world's first dining and entertainment experience with a soccer twist, set to change the game. With venues already operating globally, we are expanding rapidly, with new locations opening in the coming years. Our Dallas venue at Grandscape is the next step in our exciting growth journey, and we're looking for passionate leaders to help us deliver extraordinary experiences for our guests.At TOCA Social, Everybody Plays! No need to be a soccer expert-our focus is on creating an electric atmosphere where leadership, passion, and creativity shine. If you're a natural leader who loves inspiring teams, delivering extraordinary experiences, and being part of something innovative, you'll thrive here.

Job Overview

At TOCA Social, we see a direct link between the quality of our guest experience and the happiness of our teammates, meaning our teammates are at the centre of everything we do! Our Technical Support Supervisors are responsible for bringing multiple elements together to enhance our guests' journey and deliver memorable experiences! The ideal candidate will have previous experience in competitive socialising or hospitality venues and the ability to lead with the 51% attributes that are core to our culture.

Location: TOCA Social Dallas/Grandscape, TexasReports to: General Manager

Role Scope & Responsibilities:

The Technical Support Supervisor role is vital in delivering successful teammate and guest experiences in the world's first interactive dining, socializing and soccer venue. Your responsibilities will include, but are not limited to:

Supervising the first line venue support team a.k.a Toca Techsperts!

Overseeing a successful team ensuring the ticketing system is used effectively to log, work on and resolve requests/repairs.

Administering and managing a team to maintain venue equipment both technically and manually.

Provide initial on-site and remote troubleshooting of opportunities within systems or equipment

Ensure seamless communication, delivering accurate, relevant, and timely information to all stakeholders at all times, through oversight and side by side management of techsperts, engineering teams and operations.

Support teammates with IT/AV, mechanical, electronic and/or other systems issues

Managing maintenance tasks and scheduling technicians

Organise and motivate a team to effectively prioritise tasks within tight schedules and a dynamically paced environment, handle matters promptly, escalate complex issues when necessary, and provide support for miscellaneous projects and tasks.

Delivering on SOPs on a daily, weekly, monthly and annual basis. Qualifications & Experience:

Strong organisational and administrative skills

Ability to diagnose and troubleshoot basic technical issues

Experience using hand tools

Experience with machinery maintenance

Ability to provide step-by-step technical support, both written and verbal

Microsoft Office/Google Suite experience

Experience using ticketing software to minimize downtime

Experience with technical documentation

2 years minimum of experience in a Technical Support and/or Maintenance role

Available to work evenings and weekends.

Proven work experience in technical support roles

Good understanding of AV/IT systems

Electro-mechanical knowledge

Experience Linux based Operating systems

Experience in Networking (firewalls, routers, switches, VPN, wireless)

A punctual and reliable individual with a great attitude and work ethic!

A quick learner with the ability to work under pressure in a fast paced environment

Passionate about delivering on high quality technology

Experience in several of the following areas: AV/IT, Mechanical maintenance, Mechatronic systems EPOS, multi-redundant networking systems and computer vision

Working knowledge of operating systems, specifically Linux environments

Benefits:You'll have full access to our TOCA benefits, which includes (but is not limited to!):

Competitive salary

Complimentary TOCA games!

Discounts on our F&B

Free meal while on shift

Local retail & hospitality discounts!

Teammate Assistance Program

Great progression opportunities as we expand!