Volunteer Coordinator

As the Volunteer Coordinator at DPAC, you will be the heart of our Wayfinder support system, playing a crucial role in fostering a positive and empowering environment for our dedicated Wayfinders. In this role, you'll ensure that all program initiatives are executed seamlessly, expectations are communicated clearly, and regular expressions of appreciation are made. Your efforts will help create an atmosphere where Wayfinders feel valued, equipped, and motivated in their service to the community. Be a part of cultivating a supportive and appreciative environment that celebrates the contributions of our amazing Wayfinders!

What you'll Do:

Wayfinder Management:

Manage a rolling calendar of training dates, shift requirements, and appreciation events.

Build and publish the monthly schedule through an online scheduling tool.

Track and respond to Wayfinder requests to trade, drop, or pick up shifts.

Generate sign-in sheets and security lists for all shows.

Maintain records of Wayfinders' attendance at shows.

Organize monthly ticket trades.

Recruitment and Training:

Participate in recruitment efforts, including job fairs, Open House events, online advertising, and other campaigns.

Update training resources for both in-person and supplementary online training.

Maintain the volunteer handbook.

Communication:

Regularly communicate with Wayfinders via email and in person.

Address Wayfinder questions and concerns proactively and professionally.

Engage with Wayfinders during their shifts.

Appreciation and Events:

Plan and execute all Wayfinders appreciation events and initiatives.

Collaborate with the Community Engagement team on community Wayfinder programs, such as the Performing Arts Ambassadors.

What You'll Bring:

Availability:

Work pre-show event hours and weekly office hours consistently

Example schedule:

Broadway week: 4 shows, On-Site Office hours: 4 days

One-nighter week: 3 shows, On-Site Office Hours: 3 days + 1 Remote Day

Strong organizational and communication skills.

Ability to manage multiple tasks and priorities.

Employee Leadership

Employee Scheduling

Experience in volunteer coordination or as a volunteer.

Proficiency with online scheduling tools and basic office software.

Physical Requirements

Must be able to see and communicate through speech and listening.

Position requires walking, climbing stairs and occasional sitting.

May be exposed to adverse weather conditions.

While your job description provides a roadmap for your role, it's not set in stone. We value adaptability. So, there may be times when we'll ask you to try something new, contributing beyond your regular duties.

Requirements

To be considered for this position, please submit both a resume and a cover letter outlining your relevant experience and interest in the role.