Manager, Patient Access

ESSENTIAL FUNCTIONS

Manages the day-to-day operations of the Patient Access teams to maximize performance and optimize service and quality levels

Monitors daily operating activity of the department, including que management, and makes necessary adjustments in work assignments.

Ensures efficient and high-quality delivery of care within the department

Monitors individual schedulers and authorization staff productivity and works to improve staff performance in order to meet individual and team goals

Conducts department audits to maintain consistency in the scheduling and authorization process

Responsible for performance management of team including: reviews, corrective action, mentoring, and performance improvement plans

Oversee the hiring, training, and supervision of department personnel

Lead by example and provide direction to the leadership team regarding the coaching, mentoring, training and development of staff

Work collaboratively with all internal and external customers and departments to ensure timely and accurate patient registration and processing related to all aspects of the patient and revenue cycle process are followed

Understands and stay abreast of payer requirements and changes within the industry

Provide tools for supervisors to sustain, develop, enforce, and report team metrics; recommend actions for improvement

Attends administrative meetings and participates in committees as requested

Ensure strict confidentiality of all health records, patient information and meeting HIPAA guidelines

Works with sensitive and confidential materials and must be able to exercise discretion

Other duties assigned.

EDUCATION

Bachelor's degree or equivalent combination of education or 2 or more years experience.

EXPERIENCE

Minimum two years of experience in a supervisory, management, or leadership role is required.

Proven leadership skills with an ability to motivate with a positive attitude that impacts others in a positive way.

Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry.

REQUIREMENTS

Excellent organizational skills.

Excellent critical thinking, troubleshooting, and analytical skills.

Excellent interpersonal skills.

Excellent attention to detail.

Must have the ability to cross-train in multiple departments.

KNOWLEDGE

Knowledge of medical terminology

Knowledge of computer applications

Knowledge of scheduling templates

Knowledge of authorization processes and insurance plans

Knowledge of Federal, State and HIPAA privacy regulations

SKILLS

Be responsible, calm, and able to plan and prioritize the daily workload.

Be able to adapt to different department processes and workloads.

Good written and verbal communication skills, decision-making, and analytical skills.

ABILITIES

Ability to maintain patient confidentiality and follow HIPAA guidelines.

Ability to understand and follow oral and written instruction.

Ability to communicate clearly and effectively.

Ability to maintain effective working relationships with providers, patients, and employees.

ENVIRONMENTAL WORKING CONDITIONS

Normal office environment. Some travel within community.

PHYSICAL/MENTAL DEMANDS

Requires sitting and standing associated with a normal office environment.

Some bending and stretching required.

Manual dexterity using a computer keyboard.

ORGANIZATIONAL REQUIREMENTS

HOPCo Mission, Vision, and Values must be acknowledged and adhered to

Onboarding Training: Compliance, IT Security Awareness, Preventing Sexual Harassment, De-Escalation

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.