Blackjack Floor Supervisor

We are currently looking for a Full Time Blackjack Floor Supervisor to join our Artesian Casino Blackjack Floor Unit 1 team located at the Artesian Casino working .

Summary:

Ensures excellent service to our patrons; supervise personnel working in their respective areas. Preserve the integrity of the games with close scrutiny of dealers and patrons.

Responsibilities:

* Provides first class customer service - courteous and helpful to all internal and external customer types

- Answers questions in a courteous and professional manner

- Greets and engages with a smile

- Determines needs, seeks positive experience and outcomes

* Completes all training and development requirements and participates in continuing education opportunities

* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types

- Maintains general upkeep of work area and maintains a safe environment

- Maintains and promotes professionalism

- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics

- Adheres to Chickasaw Nation dress code standards

* Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.

* Initiates and observes the dealers during the table banks open and close process, including verifying the playing cards, ensuring the shuffle machine is in working condition, and verifying the table bank paperwork is completed, signed, and submitted to the Pit Supervisor/ Shift Supervisor or locked in a table bank

* Controls table bank inventory by initiating and completing fills to the table bank and credits to the table bank following all electronic and paper process provided and communicate errors in this process through proper line of support

* Initially investigates all patron disputes using available means such as: dealer information, player information, and surveillance information to resolve the dispute, report all decisions and information to the next level supervisor or line of support, prepare information reports as needed for documentation

* Maintains physical presence on casino floor to ensure all games are played within compliance regulations, continually observe games in progress for possible irregularities in player or dealer conduct, and inform next level supervisor or line of suppor of any deviation from standard dealing procedures

* Identifies barred patrons using the table view system and immediately communicates barred persons information to the next level supervisor or line of support

* Prepares and maintains the rotation form and early out list for all dealers on a daily basis and communicates this information in written format to the incoming relief Floor Supervisor

* Communicates all information about assigned section to the incoming relief supervision including table losses, tracked players, and irregular situations

* Assumes the Pit Supervisor role in the absence of the Pit Supervisor, including all Pit paperwork, directs the opening and closing of tables, reports any concerns to the Pit or Shift Supervisor upon their return, and assumes dealer role when needed due to staffing or unexpected increase in business

* Maintains knowledge of and enforce all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.

* Assists with orientation, special activities and training on specific procedures, tasks or equipment

* Mentors, coaches, develops and assists in training in assigned area

* Communicates employee concerns to the next level supervision or management and participates in investigations while maintaining confidentiality; effectively resolves all minor concerns or complaints

* Performs all other duties as assigned

Competencies:

Essential:

* Able to follow instructions, both written and oral

* Ensures compliance

* Card and Table Games compliance

* Able to adhere to all scheduling and attendance requirements

* Honesty, truthfulness, reliability, accountability

* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines

* Read, understand, apply, and retain knowledge of Title 31 subject matter

* Works well within a team

* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management

* Uses voice in authoritative manner

Skills:

Essential:

* 10-key adding machine

Experience:

Essential:

* 1 year directly related experience

Education:

Essential:

* High School, GED or Equivalent

Credentials:

Essential:

* Pass gaming background check

* CDNC certified blackjack dealer

* Gaming license or permit as required by assigned position

Working Conditions:

Essential:

* May work where cigarette smoking occurs

* Bright and Flashing lights

* Fast-paced

* May work in loud or noisy areas

* Noisy

* Potential exposure to blue and or white light

* Communications written, verbal

* May be required to assist individuals with unmanaged emotions

* Pass pre-employment drug test

* Hand-eye coordination, reach and grasp

* Manual dexterity

* Sitting up to 100% of shift

* Standing up to 100% of shift

* Visual acuity for detail, distance, color, depth perception

* Walking up to 25% of shift

* May work day shift

* May work evening shift

* May work holidays

* May work night shift

* May be on-call

* May work rotating shifts

* May work weekend shift