House and Grounds Technician - Dollywood Theme Park - Part Time

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a House and Grounds Technician who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right House and Grounds Technician checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The House and Grounds Technician will support areas of park cleanliness for the Dollywood Company. The House and Grounds Technician will also participate in sanitizing and cleaning high touch surfaces. The House and Grounds Technician may take part in other activities including, emptying and cleaning trash cans and refilling cleaning supplies. All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

Maintain an aesthetically pleasing, sanitary environment by sweeping, picking up trash in your assigned area(s), including but not limited to, flower beds and back of house areas

Cleaning up spills as necessary both indoors and outdoors on the park, including but not limited to, on roadways, pedestrian walkways, landscaped areas, natural settings and storage areas

Clean and sanitize high touch surfaces throughout the park (tables, chairs, handrails and garbage)

Work flexible varying hours and at different locations

Maintain a friendly attitude toward Guests and Hosts. Greet guests, answer questions, and exceed expectations

Provide prompt, courteous attention to Guests in the role assigned for the shift

Maintain a high level of Attention to detail in your assigned area(s) per your trained procedures as defined in your Training Plan

Restock and keep track of cleaning supplies in your assigned area(s)

Develop a work timetable in your assigned area(s) to ensure tasks are completed in a timely manner

Assist with emptying trash cans located in your assigned area(s), including but not limited to, other areas, assigned or unassigned, in need of additional assistance and/or immediate attention

Keep trash cans clean including lids and can liners as well as the inside and outside of trash cans

Keep all work areas clean and organized

Work varying hours and at different areas when needed

Maintain confidentiality at all times

Perform all duties in a safe manner as set forth in the Safety Standards to include reporting any violation of Standards

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

Must be at least 14 years of age

Must have a high level of demonstrative and positive communication skills

Must successfully complete a pre-employment background check

Knowledge, Skills, and Abilities

Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees

Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work

Must be self-motivated and disciplined

Must be able to prioritize and complete work assignments on a timely basis

Must maintain strict confidentiality and judgment regarding privileged information

Must be committed to continuous improvement

Must have professional appearance with good personal hygiene

Must promote and support a "team" work environment by cooperating and helping co-workers

Must be productive in a fast-paced, dynamic environment

Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays

Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines

Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills

Must show appreciation of others

Able to get along with other employees to work out problems and resolve conflicts

Able to comprehend instructions and retain information

Able to perform duties consistent with creating a safe and secure environment for hosts and guests

Able to be flexible to handle frequent changes in priorities

Able to add, subtract, multiply and divide with accuracy

Able to communicate effectively using standard English grammar and punctuation

Able to tolerate various temperatures while working indoors and outdoors

Able to operate/drive a company vehicle with valid driver's license and insurance

Able to work outdoors

Able to meet the physical demands of the job

Able to lift up to 50 pounds with assistance

Able to wear all PPE as required

Able to work with all chemicals/detergents utilized in the area

Able to work in any assigned area and perform other functions as assigned

Able to abide by Dollywood's confidentiality rules pertaining to all Hosts

Able to follow all scheduling assigned by respective teams

Able to follow all safety guidelines for the job being performed

Able to learn computer, computer scanning equipment, and printer equipment

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.