Lobby Porter

Hotel Covington is looking for a second shift Lobby Porter to provide excellent guest service in Housekeeping at Hotel Covington.

Hotel Covington embodies the transformation of a celebrated, century-old downtown building into a modern luxury hotel. As the first of its genre in the market, Hotel Covington appeals to business and leisure travelers accustomed to upscale hotels in primary markets seeking an authentic and locally influenced experience. The hotel draws inspiration from the local culture and cultivates a following through a sense of civic pride and exciting food & beverage along with our addition, North by Hotel Covington.

Hotel Covington pulls inspiration from its northern and southern sister cities, but a cohesive mix of styles ultimately lends individuality. A story told through regional and local sourcing, and will become the pulse of Covington and beyond: unique yet comfortable, casual yet refined, and timeless yet evolving.

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JOB REQUIREMENTS

Make sure mirrors, furniture, floors, elevators, elevator guest landings, and stairwells are clean.

Remove all trash from public areas.

Cleaning of lobby, elevators, public areas, locker rooms, offices, fitness club and other service areas.

Keep all work areas clean, organized and stocked.

Litter and trash removal of garage and adjacent parking lots.

ADDITIONAL REQUIREMENTS

Good reading, writing and oral proficiency in the English language

Must have a high school education or equivalent experience

A minimum of 1 year of experience in a hotel services environment

SERVICE

Anticipate and deliver exceptional service consistently

Intuitively service each guest, associate, visitor or client

Demonstrate excellent interpersonal and communication skills with a focus on the details

Follow instinct and use her/his best judgment to create experiences for guests that are thoughtful and genuine

Greet each guest promptly, courteously, graciously with eye contact, a smile and good posture

Conduct oneself in a professional manner at all times to reflect the high standards of the hotel

TEAMWORK

Maintain a good working relationship with other associates by promoting teamwork and fostering a harmonious working climate

Partake in a positive work ethic and surrounding environment

STANDARDS

Able to work alone without direct supervision

Demonstrate high degree of drive and determination

Constantly recommend service and product improvement to better the operation

Keep the work area clean and tidy at all times

Attend all required meetings

Follow proper payroll and uniform procedures

Properly handle and report associate and guest accidents

Maintain complete knowledge of and comply with all departmental polices/service procedures/standards

Assist with responsibilities and duties in other departments and as assigned by management

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel

WORK ENVIRONMENT

Standard hotel setting

Physical Demand:

Continuous standing 100% of the shift

Inside 80% of the shift

Lifting/pushing/pulling/carrying required up to 100 lbs. or more. Carts may be pulled up to 75 feet.

Bending/kneeling required 70% of shift

Mobile position required 100% of the time

Hotel Covington does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Hotel Covington is a smoke-free, drug-free facility, and equal opportunity employer.