Amusement Team Lead - Dollywood Theme Park - Full Time Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Amusement Team Lead checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This role exists to provide immediate leadership support to frontline hosts within the Games and Amusements division. This support is to be provided in a manner consistent with the mission, values, and policies of the Dollywood Company.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

Provide proficient leadership to Games and Amusements hosts by training, directing, coaching, and evaluating staff

Manage day to day budgets, expenses, staffing, and guest service

Hold self and staff accountable to all company procedures and standards of conduct

Describe different sales packages to guests and demonstrate proficient selling skills

Operate a point of sale register including sales, refunds, transfers, and reporting

Actively participate in the success of the Games and Amusements team through teamwork, service, and respect for others

Perform regular inventories and cycle counts for various tickets and merchandise

Manage the stock levels and merchandising of any assigned locations

Assist in the maintenance and daily operation of any assigned location by ensuring cleanliness and display preparation functions are up to company standards

Demonstrate an ability to maintain dependable work attendance and flexibility with assigned work schedules

Communicate any needed product, equipment, supplies, and help to reduce waste

Adhere to all Amusements safety guidelines, complete regular safety tours, and conduct regularly scheduled safety trainings

Protect the privacy, safety, and security of our guests and coworkers by completing PCI compliance and other required training

Must be willing to have fun and create a fun and friendly environment for others

Management reserves the right to change and/or add to these duties at any time.

Education and Experience Required

Must be minimum of 18 years of age

High school diploma or equivalent is required

Minimum one (1) year of sales experience is required

Minimum 6 months of previous leadership experience is preferred

Minimum one (1) year of customer service experience is required

Minimum one (1) year of experience working in a team environment, highly preferred

Knowledge, Skills, and Abilities

Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in their work

Must be self-motivated and disciplined

Must be able to prioritize and complete work assignments on a timely basis

Must maintain strict confidentiality and judgment regarding privileged information

Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable

Must be committed to continuous improvement

Must have professional appearance with good personal hygiene

Must promote and support a "team" work environment by cooperating and helping co-workers

Must adapt to changes easily

Must enjoy a fast-paced, dynamic environment

Must show appreciation to others

Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines

Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills

Must reflect Dollywood's core values through the lens of dignity and respect

Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable

Able to speak, read and write in English

Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees

Must have manual dexterity necessary to complete all job duties

Able to sit and/or stand for long/short periods

Able to maintain good personal hygiene

Able to get along with other employees to work out problems and resolve conflicts

Able to comprehend instructions and retain information

Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays

Able to be productive in a fast-paced, dynamic environment

Able to be flexible to handle frequent changes in priorities

Able to prioritize tasks and complete assignments on time

Able to operate/drive a company vehicle with valid TN driver's license

Able to add, subtract, multiply and divide with accuracy

Able to lift up to 50 pounds, with assistance

Able to communicate effectively using standard English grammar and punctuation

Able to tolerate temperatures of 0 to 140 degrees

Able to work outdoors

Able to stoop, bend, work up to 10 hours with a high level of manual dexterity, walk on uneven ground, pull, and push

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.