IT Install Technician - Ashburn, VA

Our enterprise-level client is seeking to add an IT Install Technician to the team in Ashburn, VA. Please see below for full details-

Job Notes:

-- 6-month contract / extensions and perm conversion are possible with good performance.

-- Onsite in Ashburn, VA.

-- Drug & Background required.

Pay Rate = $20-23 w2 per hour plus benefits

Specifics from the client:

On-Site Asset Management work:

Perform audits (device & component level)

Help with asset tagging & data capture

Physical receipt of goods & un-palletizing/unpacking

Shipping goods - palletizing & packaging

Help organize storage room

Data reconciliation via spreadsheets (good to have skill) Looking for the following skills:

Strong organization & prioritization skills

Must be able to lift at least 50 lbs.

Logistics and/or data center experience a plus

Computer experience preferred Position Overview:

We are seeking a reliable and customer-focused IT Install Technician to provide onsite support at a one-person site, backed by a remote team of 25+ peers for collaboration and training. The role includes handling day-to-day IT support needs in a Windows environment, with a strong focus on hardware replacement, device imaging, and user support.

Key Responsibilities:

Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities

Reimage and deploy PCs as part of refresh or break/fix processes

Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals

Support users with Office 365 applications and Windows OS issues

Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools

Collaborate remotely with team members across other locations to resolve complex issues

Perform basic hands-and-feet network support: check switch power status, create console sessions as directed

Ensure timely and professional communication with end users and team leads Technical Environment & Minimum Requirements:

Strong experience supporting Windows desktop environments

Proven hands-on experience with Office 365 at the deskside level

Basic knowledge of device imaging, reimaging, and PC deployment best practices

Excellent problem-solving and customer service skills Nice to Have:

Experience using ServiceNow or similar ticketing systems

Familiarity with Windows Autopilot deployments

Hands-and-feet network support (switch checks, console sessions) Certifications:

Certifications such as A+, MCP, or ITIL are a plus but not required Why Work with Merge IT?

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