Desktop and Mobility Support

Must Have Technical/Functional Skills Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support, Roles & Responsibilities

• Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of Laptop/Desktop/VDI

• Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc.

• Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks

• Deployment of device drivers and windows patch updates

• Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices

• Manage the Security compliance health status of end user workstations

• Monitor security patching status and remedy deficiencies proactively

• Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team

• Adjust configuration options as required to resolve defects identified while performing corrective action on a device

• Investigate desktop level incidents and identify root causes to be able to provide solutions.

• Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities

• Support Windows 11 Feature upgrade using modern management techniques - SCCM/Auto Pilot

• L2 Workstations operational support

• Monitor and report on User experience. Report on Workstation image deployments and patch compliance metrics

Salary Range: $60,000 - $70,000 a Year

TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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