Audio/Visual and Event Management Specialist

Primary Skills: Audio Visual (Expert), Information Technology (Skilled), Networking (Knowledgeable), Unified Communications (Basic), Telepresence Systems (Intermediate)

Contract Type: W2 Only

Duration: 12+ months

Location: Peachtree Corners, GA

Pay Range: $28 - $31 per hour on W2

Job Summary:

The AV and Event Management Support Specialist serves as the primary contact for technical issues and support in the realm of audio-visual and event management within a corporate setting. This role is responsible for providing exceptional technical support to both internal and external clients, overseeing daily operational tasks related to meeting and event support, and ensuring the smooth functioning of AV equipment and systems. The role demands a strong emphasis on improving and documenting support processes, training Tier I personnel, and maintaining compliance with established procedures.

Key Responsibilities:

Provide immediate support and oversight for corporate events and meetings to ensure a seamless experience.

Serve as a mentor and supervisor for Tier I support personnel, assisting with ticket escalations and procedural inquiries.

Create, approve, and publish knowledge base articles to aid in the resolution of first-level support tickets.

Collaborate with vendors and internal teams to update and distribute new process steps and information.

Troubleshoot and resolve issues with AV and video conferencing technologies across local and remote locations, maintaining a strong relationship with stakeholders. Must-Have Skills:

Proficient in supporting AV hardware and software.

Experienced in using meeting collaboration systems (e.g., Zoom, Cisco WebEx).

Strong organizational and excellent communication skills. Industry Experience Required:

A minimum of five years' experience in AV support and event management, particularly within a corporate or similar professional setting. This position is key to ensuring the technological success of meetings and events, requiring a blend of technical expertise and interpersonal skills to support and enhance the company's AV and event management capabilities.

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