Ecommerce Operations Specialist

We are looking for an E-Commerce Operations Specialist that is very detailed oriented, takes pride in solving problems, finding solutions and providing excellent customer service. We have a growing eCommerce business and are looking for positive, well spoken individuals who possess exceptional communication, interpersonal and organizational skills with the ability to multi-task within a high volume environment.

Key Responsibilities

Clear out orders as needed within the Nourison internal systems (CAMS/AS400) and various retailer profiles

Customer outreach

Tracking and shipping of all internal gifting or sample shipments

Working closely with eCommerce account executives, operations team and retail partners to communicate any shipping delays or variance from expected delivery date

Maintain multiple eCommerce accounts, handle orders, shipments, claims, and feedback in accordance with company policies and procedures.

Communication with 3PL for orders and returns

Report on daily open order activity to the shipping warehouses and prioritize back order and late order processing

Single point of contact for strategic eCom accounts with regards to validating order transparency or missing data sets

Requirements:

Experience with Amazon, Wayfair, Walmart or other eCommerce retailers

Proficient in Microsoft Excel

Pivot tables

V-lookups

Tableau experience a plus

2-3 years of experience in customer support/experience

Strong analytical skills

The ability to be resourceful, highly organized, and a creative problem solver

Excellent communication and a positive attitude - you'll be representing our brand directly to customers and retailers

Monday - Friday / 8AM-5PM