Program Director - Transitional Living

Refuge for Women is a non-profit, faith-based organization providing specialized care for women who have escaped human trafficking or sexual exploitation. With multiple locations across the U.S., Refuge for Women offers safe housing, at no charge to the resident, with around-the-clock care as clients progress through evidence-based, trauma-informed programming. The compassionate staff is trained to help residents work through the program to reclaim their identities and reach their goals to overcome addictions, heal from trauma and develop life skills leading to healthy, balanced living and financial independence. Refuge for Women strives to help each woman complete the program with a vision for her future, equipped to succeed and sustain a life marked with dignity and hope.

Refuge for Women is a faith-based organization and it is important for staff to share the same basic values and expectations held by Refuge for Women. We require that all staff are believers in Jesus Christ. Read our Statement of Faith.

Must be able to successfully pass a background check and drug test upon receiving an offer of employment.

To view Refuge for Women's benefits, click HERE.

Position Overview:

The Program Director of Transitional Living reports to the Executive Director and oversees all duties related to running the Transitional Living program and the 24 unit apartment complex. The PD cultivates a strong partnership with the Executive Director and Property Manager/Intake Director to create and maintain a consistent, stable and safe environment towards growth and independence in alignment with Refuge for Women's mission, vision and values.

Your team contribution:

The Transitional Living Director is a member of the Transitional Care Team. This position often serves in the role of coordinator of all the services provided by each individual member of the team. In addition, the PD works one-on-one with residents to help them each achieve success and independence.

You'll be successful if:

You have the ability to switch between "big picture" coordination of services and caring individually for the residents we serve. The buck will often stop with you and it will be your responsibility to make sure that goals for the residents and the team are being met. You won't work alone in this task as you have an entire Care Team. However, you'll need to be able to coordinate the work of everyone to achieve a common goal.

Program Administration:

Set up and maintain administrative systems necessary to support effective program operations in coordination with Property Manager/Intake Director.

Program Support for Transitional Living and Transitional Care

Uphold Refuge for Women culture, program requirements, rules and standards of conduct per resident guidelines

Create and maintain case notes on each interaction with residents within 24 hours, including weekly meetings

Create progress reports at indicated intervals - 30, 60, 90 days and then every 90 days following

Working with the Case Manager, assist and empower residents to be proactive in their overall well-being with reminders to make appointments for medical, psychological, dental, prescription pick-ups, etc.

Assist each resident with creating an individualized transitional case management plan (ITCMP) including short term and long term goals; this may include case manager as well

Meet weekly with each TL and/or TC participant about progress through their ITCMP and goals

Hold a weekly house meeting with all residents

Other Responsibilities

Maintain positive, functional relationships with community, government and referral agencies

Represent Kentucky bi-weekly on the Transitional Living Director Call

Meet regularly with the Executive Director

Attend meetings, trainings, events, task force meetings as requested by the Executive Director

Skills and Qualifications

Strong written and verbal communication skills including proficiency in MS Office and Google applications

Ability to adapt to frequently changing priorities and handle crisis situations

Office or admin experience

Strong servant leadership and teamwork skills, teachable, self-motivated, organized

Loving but firm temperament, willing to take initiative in stressful situations

Maintain strong leadership in any situation, including conflict resolution, crisis response, difficult relational dynamics

Effective communication and accountability with residents as they progress through their transitional plan

Proficiency with emergency or crisis procedures

Knowledge about addict behaviors and trauma is very helpful

Familiarity with 12-step or similar healing and recovery program (e.g. Celebrate Recovery)

Must be able to operate a motor vehicle safely and confidently at all times of day or night