Case Manager II (Global Visa Specialist)

Case Manager II - Global Visa Specialist

WR Immigration is a global immigration firm known worldwide for its innovation, technology, high touch legal services, and flawless execution. With nine offices in three time zones, the firm provides corporate global visa services in over 100 countries. WR is one of the fastest growing immigration service providers worldwide with over 40 attorneys and 150 immigration professionals working out of offices in Boston, Denver, Los Angeles, Michigan, New York, Oakland, San Diego, San Francisco, Santa Monica, and Shanghai.

The Case Manager II - Global Visa Specialist is an integral part of the firm's Global practice, working under the Global Practice Manager and Global Partner to play a critical role in the delivery of consular services to our clients. The bulk of the Case Manager's time is spent in client interaction and interfacing with consulates in various countries where the firm's clients are located or traveling.

Responsibilities:

Case management

Under the supervision of attorneys and managers, manage clients' consular cases from initiation to conclusion including establishing case strategy

Independently lead client calls for consular cases

Maintain accurate records and update internal databases in a timely and consistent manner

Adhere to current WR and client-specific Service Level Agreements (SLAs)

Promptly alert attorneys and managers of any case escalations so that they may be addressed

Client management

Proactively manage clients' consular programs to ensure that clients are provided with strategic advice to ensure the smooth functioning of their consular programs, including not just active case processing but also reporting (including building new reports), establishment of policies and programs and compliance initiatives

Prepare consular sections of client presentations for attorney or manager review and delivery

Knowledge sharing + management

Develop and implement WR-specific consular case workflows, including utilizing WRapid and other necessary technology platforms daily

Develop an advanced understanding of the consular requirements for the countries in which the firm's clients are traveling, including staying up to date on these requirements as they change

Utilize existing organizational tools and participate in the development of new tools and processes to facilitate management of a high volume of consular cases at any given time

Serve as a subject matter expert for the firm's global consular practice and assist in training junior team members on same and/or serving as a case mentor on same

Review consular case-related drafts from more junior team members as assigned by manager or attorney

Requirements:

Bachelor's degree with strong academic record

3+ years of experience in global mobility or international immigration

Excellent organization and time management skills

Superb attention to detail

Ability to prioritize multiple projects in a high-volume, fast-paced environment

Clear and effective communication skills, especially in a professional email setting

Pay may vary based on location and experience. The anticipated salary range for this position is $55,000 to $75,000. Interested candidates must provide a resume and cover letter in order to be considered for the position.