Bell/Valet Supervisor

Located in the heart of downtown Boulder's natural beauty, at St Julien Hotel & Spa we are dedicated to creating unforgettable moments for our guests as well as extraordinary employment experiences for our associates! With a commitment to luxury, sustainability, and exceptional service, we strive to be a sanctuary of relaxation, a hub for adventure, and a thoughtful steward of our environment. Our team's passion for hospitality and unwavering dedication to exceeding guest expectations set us apart as the premier destination for those seeking a world-class hospitality experience.

St Julien Hotel & Spa is looking for a professional and personable Bell/Valet Supervisor to assist in the daily operations and supervision of the department and its associates. This role will also be required to perform all standard Bell/Valet duties as needed, to ensure total guest satisfaction.

Essential Job Functions:

Effectively recruit and train Bell/Valet staff so that they are able and empowered to consistently provide service that meets the Hotel's luxury service standards.

Create and foster a work environment that minimizes turnover and maximizes retention.

Treat Hotel associates with respect and dignity in regards to scheduling, diversity, appreciation/recognition, suggestions for improvement, and other pertinent job-related issues.

Hold staff accountable to the policies and procedures of the Hotel; communicate performance expectations and provide ongoing, honest, and productive feedback.

Assist with the creation of weekly schedules and help facilitate staff meetings on a regular basis; collaborate with Management on the content and execution of meetings.

Perform all essential Bell/Valet duties including greeting Hotel guests at their personal vehicles with a warm and sincere welcome, marking cars for valet, assisting guests with luggage/belongings, and acquainting guests with their Hotel rooms/room features upon check-in.

Ensure that all Bell/Valet associates have been properly trained on Company safe driving practices/policies and monitor for compliance on an ongoing basis.

Champion the Hotel's Flash Valet operating system and ensure it is consistently and properly utilized by staff.

Report all cash tips in compliance with company policy and IRS regulations.

Work closely with Management to report any property and/or vehicle damage in a timely manner.

Assist the Director of Guest Services in executing all department-specific HR processes in a timely manner and in accordance with Company standards (e.g. weekly payroll, status changes, terminations).

Ensure that the Hotel's front drive and Valet desk is always clean, organized, and prepared to make an excellent first impression to guests.

Assist with the coaching and counseling of Bell/Valet associates when appropriate and within boundaries of authority.

Be able to knowledgeably answer guest inquiries about Hotel services and/or provide information regarding local features such as shopping, dining, nightlife, recreational destinations, etc.

Handle guest complaints or concerns with courtesy and expediency to the standards of St Julien Hotel & Spa, elevating larger issues to the attention of the Director of Guest Services.

Work collaboratively with all departments to ensure that potential guest issues are addressed and resolved quickly and without interrupting the guests' experience.

Continually search for ways to improve procedures, training, interviewing, and other Hotel services.

Other duties as requested by manager.

Ideal Candidate:

Has a passion for hospitality and exceptional guest service, a cheerful and upbeat attitude, and a desire to lead others by example.

Communicates effectively with all levels of associates and guests.

Represents themselves and the Hotel with the highest level of integrity and professionalism, a service-focused demeanor, and a courteous, sincere attitude at all times.

Qualifications:

Must be at least 21 years old, have a valid driver's license, and a clean driving record.

Minimum 1 year of supervisory and/or management experience required.

Previous customer service experience required. Valet and/or luxury hospitality experience highly preferred.

Must have open availability and be able to work weekends and holidays. Interested candidates must be able to work any shift (morning/afternoon/evening) to assist with coverage, as needed.

Perks & Benefits:

Medical, dental, and vision insurance options*

Paid time off (PTO)*

Paid holidays (including associate's birthday)*

Paid sick leave

Aflac supplemental insurance options

401(k) with Company match

RTD EcoPass

50% employee discount in Spa and restaurant

Discounted associate room rate

* Requires Full Time employment status

Participation in, and eligibility for, certain perks/benefits is subject to applicable waiting periods and eligibility requirements

FULL TIME POSITION AVAILABLE

COMPENSATION: $20.00/HOUR +TIPS

APPLICATION DEADLINE: 10/01/2025

As a part of our pre-employment screening process, candidates who are extended an offer of employment are required to pass a criminal background check.