Service Manager

Hinckley has been building and servicing America's finest yachts since 1928. Our talented team members work on any make or model yacht and are proud to deliver the highest level of service in the industry. We are always seeking candidates with a strong work ethic who are willing to support the best team in the business.

We are seeking an experienced Marine Service Manager for our Southwest Harbor Location. Hinckley offers competitive wages, training, and full benefits, including medical, dental, vision, 401k with an employer match, and paid time off. Our expanding network of service yards allows you the opportunity of upward mobility and a clear career path to achieve personal success.

Responsibilities

Identify maintenance and customer service needs to define scope of work

Produce estimates for service requests and achieve customer approval with a reasonable delivery date

Schedule workforce and equipment while considering project budgets

Ensure quality control by performing inspections and verifications of job tasks prior to billing and vessel departures

Maintain and monitor service jobs in process and obtain customer approval for growth work or scope change

Communicate with customers and act a liaison between company and customer, ensuring frequent visits to vessels and staying abreast of schedule to ensure agreed launch dates

Prepare, track, and manage correct invoicing to customers including accounts receivables

General sales assistance for boat shows and other marketing events

Travel off-site for boat inspection and estimates.

Requirements

Minimum of 5 years in marine industry possessing strong knowledge in power and sailboat terminology

Initiative-taking, self-starter, organized and able to multi-task

Ability to ready, analyze and interpret, blueprints, drawings, technical information, financial reports, and contracts

Exceptional customer service skills with experience

Experience estimating boat repairs, hours, and costs

Works well individually without minimal direction and as a team member

Ability to communicate in a polite and clear manor in high stress situations

Previous boatyard/shipyard experience preferred

Available for occasional travel

Proficient in MS Word and excel