Video Conference Field support

Must Have Technical/Functional Skills Video conferment support knowledge and experience Basics of Network voice Customer handling skill Problem solving

Roles & Responsibilities

• Perform installation and setup of new equipment as per AEPs request

• Perform troubleshooting for TV or projector display related issues

• Troubleshoot the wire connectivity How to and issues

• Support and resolve How to queries raised by conference room users.

• Troubleshoot the Audio & Video related issues that occurs in single device

• Support and resolve the issues reported for conference room related tools (e.g. click to share, sign-in device, etc.)

• Perform break-fix on broken or faulty conference room equipment / hardware

• Support & perform conference room hardware replacement / refresh process

• Support conference room equipment Inventory management by working with customer & vendor

• Perform Physical device reboots requested by engineering support team

• Co-ordination with cross support teams

• Willingness to travel to different close by sites Generic Managerial Skills, If any Verbal and written communication Handling VIP users Excellent interpersonal skill

Salary Range: $65,000 - $70,000 a Year

TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

In order to comply with U.S. laws and regulations pertaining to this position, the person(s) hired must be a U.S. Citizen or U.S. Permanent Resident (i.e. Green Card Holder),

#LI-SP1