Front Desk Concierge Part-Time

Job Description

**Job Title: Front Desk Concierge (Part-Time)**

**Location:** Roanoke, VA Assisted Living

**Reports To:** Business Office Manager

**Job Description:**

We are seeking a friendly and compassionate Front Desk Concierge to join our assisted living community on a part-time basis. The ideal candidate will serve as the first point of contact for residents, families, and visitors, ensuring a warm and welcoming environment that promotes the quality of life for our seniors. This role is essential in providing excellent customer service and support, contributing to a positive atmosphere within our community.

**Key Responsibilities:**

- **Front Desk Operations:**

- Greet residents, families, and guests with a warm, friendly demeanor.

- Answer incoming calls and respond to inquiries, directing them to the appropriate departments or personnel.

- Manage the reception area, ensuring it is organized and presents a welcoming atmosphere.

- **Communication and Coordination:**

- Assist residents with scheduling appointments, transportation needs, and activities.

- Facilitate communication between residents, staff, and families.

- Distribute mail and packages to residents, ensuring timely delivery.

- **Administrative Duties:**

- Maintain accurate records, including visitor logs and appointment schedules.

- Assist in the coordination of events and activities within the community.

- Handle administrative tasks such as filing, data entry, and maintaining office supplies.

- **Resident Support:**

- Provide assistance to residents with questions or concerns, ensuring they feel heard and valued.

- Promote a sense of community by engaging residents and encouraging participation in social activities.

- **Safety and Security:**

- Monitor entrance and exit activities to ensure the safety and security of residents and property.

- Identify and report any concerns related to the health and safety of residents.

**Qualifications:**

- High school diploma or equivalent; previous experience in a customer service or concierge role, preferably in an assisted living or healthcare setting, is a plus.

- Exceptional interpersonal and communication skills, with a genuine passion for working with seniors.

- Ability to multitask and manage time efficiently in a fast-paced environment.

- Proficient in basic computer skills, including familiarity with Microsoft Office and other office equipment.

- Strong problem-solving abilities and a proactive approach to enhancing resident experience.

- Must be able to work flexible hours, including evenings, weekends, and holidays as needed.

**Physical Requirements:**

- Ability to sit, stand, and walk for extended periods of time.

- Ability to lift and carry items up to 25 pounds if necessary.

**Benefits:**

- Competitive pay rate.

- Flexible scheduling.

- Opportunity to make a meaningful difference in the lives of residents.

- Friendly and supportive work environment.

The Park Oak Grove is an equal opportunity employer and welcomes applicants from all backgrounds. #JoinUsInMakingADifference

Part-time