NIGHT AUDITOR

Job Description

Night Auditor serves as the primary liaison to guests during the night shift and are responsible for performing close of day scenarios for the hotel while complying with brand standards and company policies. Must be able to work independently and with little supervision. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management’s discretion.

Duties include:

Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys

Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill

Handles incoming guest phone reservations

Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions

Handles all guest complaints or problems to exceed the guest expectations

Handles all guest service requests, makes change

Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages

Conducts security walks

Keeps records of room availability and guest’s accounts. Operates front desk software

Maintains a balanced cash/billing drawer

Welcome guests and respond to requests in a prompt and professional manner

Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment

Knows how to use office equipment

Knows all safety and emergency procedures

Maintains awareness of all rates

Setting wake up calls

Printing and delivering notices to guests

Stocks linens and supplies at front desk for the following day

Generates automated audit reports for manager’s review

Communicates with the previous and following shifts

Ensures compliance with energy conservation and job safety requirements

Proactively maintain assigned areas and equipment

Ensure efficient completion of daily assignments in a timely manner

Report all safety concerns to management

Attend and participate in all mandatory trainings

Flexible with schedule and assignments

Maintain effective performance under pressure

May perform similar duties as requested by supervisor

Requirements:

Good customer service skills

Ability to work independently and with others

Good communication skills

Attention to detail

Ability to multi task

Displays good initiative

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