Directeur.rice de succursale

Overview

WHO WE ARE :

Fairstone Financial is a leading Canadian provider of responsible lending solutions, offering personal loans and retail point-of-sale financing. With a focus on customer service and community engagement, Fairstone helps individuals and businesses meet their financial needs through flexible and accessible lending options. At Fairstone, our culture is built on strong values and leadership principles that define the expectations we have for working together, and with our customers. By helping Canadians find the right solution to meet their needs with a variety of products and services.

A regular day for you will include :

Reporting to the District Manager, Fairstone Branch Managers are responsible for the following :

Responsibilities

Leading the overall success of the branch by maintaining and optimizing branch profitability

Growing the business by developing new opportunities and supporting client acquisition through multiple channels

Creating a best-in-class customer experience by creating a welcoming environment for our customers and ensuring all their needs are met

Implementing people strategy that attracts, retains and develops talent

Driving accountability and coaching team members to achieve operational, developmental and customer experience expectations

Leading any change initiative and ensuring all relevant information is cascaded to their teams

Ensuring high employee engagement and developing individual development plans

Ensuring all activities are conducted with compliance to governing regulations, internal policies and procedures

Maintaining high degree of confidentiality of client information and complying with policies on customer confidentiality

Acting as a Fairstone ambassador in local communities and projecting a positive company image

What we can offer you!

Because we care about our employees and offer a variety of benefits such as :

Time Off : Minimum 15 days vacation and additional wellness days, plus statutory holidays.

Flexible Hours / Work-Life Balance : Full-time positions typically involve 37.5 hours per week. We value work-life balance and support the right to disconnect at Fairstone

Comprehensive Benefits Package : Adjustable to your needs (with access to virtual healthcare).

Pension Contribution : Fairstone automatically matches a certain percentage to contribute to your savings.

Wellness : Tailored well-being solutions available 24 / 7.

Competitive Base Salary : With multiple incentive programs to increase your overall compensation.

Reward Program : Collect points for travel or merchandise.

Employee Referral Program : Earn a bonus when referring a friend.

Employee Discounts : We offer numerous discounts at various retailers.

Professional Development : Comprehensive paid online learning courses (Fairstone Academy), opportunities to develop multiple skill sets.

Supportive Culture : Join a supportive and collaborative work environment where your contributions are valued and recognized.

Qualifications

College diploma preferred (BS / BA with coursework in Business)

Three to five years of directly related work experience in finance industry sales (consumer finance industry preferred) or three to five years of previous management experience

Excellent interpersonal and customer relationship building skills

Strong communication skills to communicate with all levels of employees, managers and customers

Demonstrated effective verbal, written and listening skills

Be a self-starter, proactive and display initiative

Ability to work flexible hours in a fast-paced environment and managing multiple priorities

This role will be vacant on October 31, 2025

WE ARE PROUD TO BE RECOGNIZED AS Great Place to Work Canada for 2025 and Montreal's Top Employers 2025 by Canada’s Top 100 Employers!

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